Defintions
Communication Styles
Levels and Stages
Miscommunication Problems
Miscellaneous
100
Definition of proxemics
What is the study of how space is used in human interaction
100
Definition of jargon and how it interferes with communication
What is profession specific, highly technical language used within field. Patient is unfamiliar with language and therefore cuts into communication between HCP and patient
100
Stages of development and behaviors in a new group setting
What is 1) groping, 2) griping, 3) grouping, 4) grinding
100
True or False: Always ask questions if you don't understand.
What is true
100
How do professional boundaries promote respect?
What is it allows physical and emotional limits to intimacy and familiarity in HCP and patient relationship
200
Definition of dual relationships.
What is health professionals assume a second role with patient. May begin before, during, or after professional relationship
200
Meaning of "bilingual"
What is to be able to talk to patients and other healthcare professionals
200
Three psychological and emotional boundaries
What is 1) Sympathy to Pity, 2) Over identification, 3) caring too much
200
Three problems that come from miscommunication
What is desired results are lost, meanings are confused, and doubt arises about provider interest
200
Courteous vs. Casualness
What is formal and polite vs. informal and first impressions
300
Definition of paralinguistics
What is tone and volume
300
Different contexts of communication
What is face-to-face or distance and one-to-one or group
300
Five levels of intimacy
What is 5) Cliche Coversation, 4) Reporting Facts, 3) Personal Ideas/Judgment, 2) Feelings/Emotions, 1) Peak Communication
300
7 ways to avoid miscommunication with a patient and manage time
What is remove person from distraction areas, sit down and convey you are listening, keep eye contact, refrain from calling attention to how busy you are, avoid looking at the clock, approach slowly, and protect the time you have.
300
Trust built between HCP and patient importance
What is patients are not just symptoms. Patients do not trust providers if the provider is more interested in other things
400
Definition of enmeshment
What is emotional and psychological attachments of a health care professional to the patient
400
3 types of distance communication
What is written communication, telephone, and email
400
Stage in which children start to mimic sounds that will get adults attention
What is 4 years old
400
Explain face-to-face or distance contact
What is face to face in the same room as person and distance through email, phone, or fax
400
Explain detrimental dependence
What is one person clinging to another who either does not know how to control amount of involvement between them
500
Definition of transference and countertransference
What is shifting feelings about a person in the past to another. Can be positive or negative. Countertransference is both people in a relationship experience transference
500
6 types of nonverbal communication
What is facial expressions, gestures/body languages, physical appearance, touch, proxemics, and differing concepts of time
500
Seven levels of effective listening
What is analytical, directed, attentive, exploratory, appreciative, courteous, and passive
500
Explain one on one contact or group?
What is one on one is more personal and formal while group is more impersonal and casual.
500
Explain constructive dependence.
What is each person can identify a need from their individual roles as patient or professional, and fulfillment of needs means establishing and honoring a special type of mutual dependence.
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