Communication
According to The Joint Commission, this is one of the highest contributing root causes in medical errors.
What is ineffective communication (or communication errors)?
Anyone can call this type of meeting.
What is Brief, Huddle, or Debrief?
A form of mutual support, team members protect each other from work overload situations by fostering a climate where it is expected that help be actively sought and offered.
What is Task Assistance?
The outcome of knowing what is going on around you.
What is Situation Awareness?
The following is an example of this:
Doctor: “Give 25 mg Benadryl IV push”
Nurse: “25mg Benadryl IV push?”
Doctor: “That’s correct!”
What is Closed Loop Communication?
This is a meeting amongst team members to discuss an event after it has occurred with the intent of performance improvement.
What is a Debrief?
An effective tool for resolving interpersonal conflict.
What is DESC?
"Watching each other's back".
What is Cross-Monitoring?
A transfer of information during transitions in care.
What is a Handoff?
A short meeting to help the team make a plan before the start of something.
What is a Brief?
A shared belief that no one will be punished or humiliated for speaking up with ideas, questions, concerns or mistakes
What is Psychological Safety?
This happens when all team members become part of a common vision and are on the same page.
What is a Shared Mental Model?
The letters in SBAR stand for this.
What are:
Situation
Background
Assessment
Recommendation or Request
What is a Huddle?
Information provided to team members through verbal or nonverbal communication with the intent to improve team performance.
What is Formative Feedback?
Being self-aware of what might effect your performance in the situation monitoring process.
What is I'm Safe.
Illness
Medication
Stress
Alcohol or Drugs
Fatigue
Eating and Elimination
This is a closed communication strategy to ensure the patient and/or family understands the information provided.
What is Teach-Back?
An unequal distribution of power between members of a group, and the level of acceptance of that inequality.
What is Hierarchy?
A series of escalating assertive statements when there is a concern for patient safety to "Stop the Line".
What is CUS?
I am Concerned.
I am Uncomfortable.
This is a Safety issue.
The process of continually scanning and assessing the environment and the team's work to gain and maintain an understanding of what's going on around you.
What is Situation Monitoring?