A system found in a lodging property's restaurants, gift shops, front desk area.
What is Point of Sale?
100
Front Desk representatives perform a task for cash-only guests have used the phone, watched pay movies, or charged items in ay of the outlets.
What is a credit check?
100
Powerful tools to help reservationists "ask for the sale".
What is a script?
100
A way to track wake up calls that include day and date of call, guest's name & room #, exact time of wake-up-call.
What is a guest call sheet?
100
Policies that allow all bell attendants to split the shift's tips evenly.
What is tip pooling?
200
A front desk system that combines different systems used to operate a lodging property.
What is Property Management System?
200
Something that's used to store guests' valuables during their stay.
What is a safe deposit box?
200
Online reservations services is offered through _______?
What is an Internet Distribution System?
200
Used only in the case of an emergency, such as an evacuation.
What is a Public Address System?
200
the entire procedure of guest check-in and taking guests and their luggage to the guestroom.
What is rooming?
300
a type of guaranteed reservation in which the lodging property has received cash payment for at least one night's lodging.
What is advance deposit?
300
The smallest amount of cash that will allow them to do business throughout a front desk representative's shift.
What is a cash bank?
300
the process of coordinating how to balance occupancy and prices to maximize room revenue.
What is revenue/yield management?
300
A set of file folders that includes information about special events, art & cultural attractions, theaters & cinemas, night clubs & entertainment, restaurants, shopping centers, etc.
What is a guest information directory?
300
Receives an extra pillow.
What is a rollaway bed?
400
the way a front desk representative can offer additional services or amenities to guests, which will make their stay more enjoyable.
What is upselling?
400
Guests who receive extra-special treatment.
What is a VIP?
400
Report that is used by the frontt desk for managing arrivals, departures, walk-ins, same-day reservations.
What is a Four-Day Forecast?
400
Numbers that are kept visible at all times and identify the type of crisis the property is facing.
What is an emergency code?
400
Services that bell attendants perform for guests or the lodging property.
What is running an errand?
500
Limits time the guest spends at the Front Desk.
What is preregistration?
500
Front desk representatives issue keys only to registered guests and secure any guestroom keys that are not currently in use.
What is key control?
500
The reservationist offers a caller a choice of two or three rooms - two high priced and one mid-priced.