Plai App
Complete Paul Hudson’s statement "Our ambition is to become the first pharma company…"
… "powered by AI at scale"
Which companies developed Copilot and Concierge?
Microsoft for Copilot and Sanofi for Concierge
What does OneCI stand for?
One Customer Interaction analytics
What does OneCRM stand for?
One Customer Records Management
What does Gen AI stand for?
Generative Artificial intelligence
How many modules does Plai App consist of?
Plai has 12 modules
In which applications can you find Copilot and Concierge?
Copilot is added in applications like Microsoft Word, Excel, PowerPoint and GitHub. Concierge on Buzz/My tools or your browser bookmark.
Is OneCI showing field interactions with HCPs?
Yes, and so much more!
Analytics dashboards for field based activities (calls, RTE/MTEs), customer insights (eConsents, activities, reach and interactions), events (status, statistics, speakers reports), brand performance (on channels, brand message delivery and performance), Omnichannel (website analytics, email HQ mass campaigns), CXQ (campaign performance against benchmarks and HCP satisfaction with interactions).
True or False: Only field-based sales can use OneCRM.
False: OneCRM is used by Customer Engagement (Office and field), commercial, as well as medical and support functions.
Which one of these tools is AI powered: Copilot, Concierge, ChatGPT, Waze, PIA Chatbot, Siri, Midjourney, Amazon CodeWhisperer, Veed.io, Google maps, Plai?
All of them!
Is Plai available only as a mobile app?
No. Plai is available on work and personal mobile, work iPad, and work desktop.
True or False: Copilot and Concierge understand and generate natural language in any provided context.
False: They can generate language with very high quality, but you should always proofread and check the output. AI does not have emotional or moral understanding, therefore provided output may not be suitable for sharing as is.
True or False: Access to OneCI is limited only to managers.
False: OneCI access is available by default to all Veeva users and country level access is easy to request. HQ activities (campaigns rolled out on Sanofi channels, website and email performance, events) are visible to both territory and country level access.
True or False: OneCRM works only on iPads.
False. OneCRM is available for all users regardless of their device. It can be used on your phone, iPad and laptop.
True or False: I can use AI tools at work the with same credentials I use them at home?
False. Certain GenAI (external ones) tools are available to the public as they are available for everyone with access to internet. For work purposes these tools should not be used with anything other than publicly available information processing. And be cautious when using them for private tasks!
Are all Plai modules open access to everyone?
Almost! There are open modules related to everyday commercial operations, and few restricted ones covering finance, R&D, and some restricted regulatory ang manufacturing areas.
True or False: Copilot and Concierge can search Sanofi internal databases and SharePoints?
False: Copilot can search data from online public resources only, Concierge can search in Sanofi databases and SharePoints.
True or False: OneCI is the new Qlik.
False: Qlik and OneCI are both part of NE analytics: Qlik for Market sales data, OneCI for customer related activities (all interactions with cutomers on personalized and group level).
True or False: I need to visit an HCP F2F to collect eConsent via OneCRM.
False: OneCRM has the “double opt-in” feature. It allows you to email HCP directly from OneCRM and ask to provide their eConsent.
Can I use GenAI to adapt and edit Sanofi campaign materials?
Yes, but you need to confirm with creative and media agency, that Gen AI tools they are using are the Enterprise versions e.g. not publicly available for all users and do not retain any data from processed materials for learning purposes. And please consult Legal before confirming the use!
What kind of data is available in Plai modules?
Quality, E&Bi, Procurement, Regulatory, Manufacturing and Supply, Product portfolio, Supply chain, Go to Market, Finance, R&D, Performance management.
True or False: I can upload my product pricing policy or SOP in Copilot to create one slide summary?
False: You should never upload confidential and sensitive documents in Copilot as it is an external tool! When in doubt always consult colleagues from legal on what tools can be used for document processing.
True or False: OneCRM (Veeva) data is not available in OneCI
False: data from OneCRM (Veeva) is directly connected to OneCI and can be visualized in its dashboards.
True or False. In OneCRM I can only record my calls/visits and see only contacts assigned to me by manager.
False: OneCRM has many features: call recording with insights from the HCP, direct messaging (RTE/MTE), remote meetings, eConsent collection, Event and congress approval and management, eDetailing. It also provides wide visibility and insights on the HCP: what interactions (visits, emails, events) have been conducted with them in certain time period by you and colleagues from other BUs.
When do I have to label assets or any materials if AI was used in their processing or creation?
Always! When using GenAI for creating new content, clearly indicate which content was generated using AI. Software to recognize and filter AI generated content is free available by media platform owners and regular users. Some media platforms have this labeling as mandatory requirement and many of tools utilizing AI already add this label by default on all materials and content processed or created, but always double check and label accordingly when needed.