An Eye on AI
This practice helps improve AI outputs by making requests clear, specific, and grounded in context.
What is prompt engineering?
Who on our pod likes to use the phrase "sharpen the pencil" Pronoun Hint: She
Who is Allison Fannin
What is the name of the AI phase we are in? Hint: The phase between Discovery and Execution.
What is mobilization?
Name a helpful ground rule that you can use when facilitating hybrid meetings.
What is raise your hand, use emojis, utilize the MS Team chat, be present, be open to ideas?
Before AI can give reliable answers, knowledge often needs to be organized, cleaned up, and governed. What is the name of the workstream or change phase for this work?
What is knowledge readiness? What is the "Prepare" phase.
Who on our team likes to coin the phrase "Play Along?" Hint: She (Pronoun)
Who is Laura Gerde?
Do you recommend using DRIVE or RACI for establishing roles and responsibilities in a project workstream?
What is RACI? I would accept DRIVE with the correct context.
Where do you find past AI-Knowledge Management meeting notes?
What is the AI-Knowledge Management OneNote.
The goal of Knowledge Management is to make this easier for employees: finding, using, and sharing the right information.
What is knowledge?
Who likes to coin the phrase "Happy FriYAY?" Hint: She (pronoun)
Who is Christina Hill?
Strong teams demonstrate this when they share ideas, feedback, and questions openly.
What is trust? What is a One Team Mindset?
Employees should avoid putting this into public or unsecured AI tools unless approved by company policy.
What is confidential or sensitive or PII information?
This Knowledge Management principle focuses on having one trusted version of content rather than many conflicting copies. What is the name of this principle?
What is a single source of truth?
Who is our AI-Knowledge Management executive pod sponsor? Hint: He provided the Operations Strategy overview yesterday (3/31).
Who is Frici Csatlos?
The process of helping people adopt new tools, behaviors, and ways of working is called this.
What is change management?
When teams experiment, learn from mistakes, and adjust quickly, they are showing this mindset.
What is a growth mindset?
What are the phases of the AI-Knowledge Management Change Strategy?
What is Prepare, Manage (Build/Deploy) and Sustain?
Name one operations business area that is part of surge 1 or 2?
Who is ACS (Administrative and Client Services), BDC (Benefit Distribution Center), ECC (Enterprise Contact Center), Austin Branch Office, Licensing, Compensation and Underwriting.
When does surge 1 start?
What is April 13th? I would also accept April 15th since this is technically the first day of the surge.
What is the name for a dedicated, cross-functional team that works together to achieve specific objectives within a defined timeframe.
What is us? What is a pod?