No shows/ Matching Images
When working the No Shows book bucket, a patient's appointment shows as "breached." What does this tell you?
The appointment was over 24 hours ago and we need to confirm if the patient was seen
A patient shows the "Blocked" sub-status. What is the correct next step after verifying the scheduler's note explaining the block?
Click "Send to RP" to notify the RP, selecting a reason and a visit
In the Uploading Reports workflow, a report in Express Ramsoft shows status "Completed". What does this actually mean?
Only the scan was completed — the report itself is NOT necessarily ready
When a Contacted-tracker patient still needs to be reached to schedule, where do you post to alert schedulers?
The us-scheduling-ateam Slack channel
For both the Spine Center report and Allegiance Updates workflows, what is your core responsibility when reviewing the daily email?
Verify the information in product matches what was sent, and correct product if it doesn't
When checking No Shows, which system should you check FIRST to confirm whether images were received for the patient?
Inteleshare
For a Blocked patient with a missing LOP from CEO Lawyer, what should you do before emailing info@ceolawyer.com?
Check Front first to confirm it wasn't already sent
When saving a downloaded radiology report before uploading it to product, what naming convention should be used?
First name, last name, type of scan, followed by "report"
For the daily missing PFR's process for the Spine Center location, which of these is NOT one of the required email recipients?
Sackerman@spineatl.com
Bernice.wilson@spineatl.com
Bhouston@spineatl.com
Info@ceolawyer.com
Info@ceolawyer.com
In the First Look workflow, where do you check daily to confirm an order is attached for each scheduled appointment?
Acuity's "Intake Forms" section for each patient
In Inteleshare, what study/routing selection should you use when searching for AIC patients?
GA - Advanced Imaging Centers - Inbound
True or false: "Not Performed" is meant to be a status patients can sit in indefinitely while waiting on next steps
False — it's a passing status and patients should be moved out of it quickly
In the QC Bucket workflow, what should you do if a report is missing for a study?
Go to the Appointments tab, block the study under Actions, and leave a note explaining the report is missing
When working the "Sent to RP" breached bucket, after how many days with no RP update does the product typically auto-cancel a patient?
5 days
When should you update CCM portal?
When a Care Connect patient
attended/ did not attend appointment
If patient rescheduled appointment
When patient is sent to RP
While confirming images in Inteleshare, the Referring Provider (RP) field shows "NONE" instead of "AIC." What should you do?
Accept it — RP appearing as AIC or NONE is acceptable
When resolving a "Not Performed" patient who needs to be rescheduled, what action do you take under the appointment's "Actions" menu?
Select "Ready to Schedule"
If everything (reports and images) is present and correct in the QC Bucket review, what note should you leave?
"All reports and images are in chart – waiting on QC team."
Before manually canceling a "Sent to RP" patient whose SLA is negative (breached), what should you check first?
Front, to see if the RP already responded by email
Where do updates from spine center and Allegiance come in through?
Front
After confirming matching images in Inteleshare, where do you find the Study ID needed to link images to the patient's chart in product?
Under "Study Audit"
What type of status is Exam not performed considered?
Passing Status
What is everything you need to make sure is correct on the report before uploading into product?
Name
DOB
Type of scan
RP
DOI
Type of accident
When typing a cancellation reason that will be sent to the referring provider, what's the key caution the manual gives?
Whatever you type in the "other" box goes to the RP exactly as written, so it must be professional and complete
What is the correct next step when a patient's images were not pushed for an OPI (Outpatient Imaging) appointment?
Log into OPI Ramsoft (a different system from Express Ramsoft), find the diamond icon with an arrow, and change destination to "ExpressMRI TLS"