Portal
What kind of note would you leave for a patient that did not answer when we called.
Scheduling Call
Which two documents do we need to either send to the imaging center or enter into the scheduling system?
Order and PFR
Which is our preferred locations to schedule in Buckhead?
Spine Center - Atlanta.
Maria said that her accident was related to a work injury. How should you proceed?
Warm transfer to the Cerberus team.
What is the name of our translation tool?
TeleJeenie.
Where is the order located?
In the documents tab
What needs to be included in the product notes?
Scans scheduled, Type of accident, Date of Incident, Height, Weight, If claustro, If metals, Law Firm.
Which locations do we not have direct access to?
OSS, MedRad, RMG, Phoenix, Legacy, Atlantic, Elite (OPEN MRI's)
A patient calls to reschedule an appointment for a clinic that we do not have direct access to. How should you proceed?
Tag @externalclinics and let them know the situation so they can notify the clinic.
What should you do if you scheduled a Care Connect patient?
Update the Care Connect Portal.
How do you indicate when a patient's order is sent to a imaging center?
Go to schedule an appointment and click "sent to center" without choosing a date and time.
Which categories do you need to complete in Allegiance when you already schedule the patient?
Insurance, Referrals, and Chart files.
Which locations do we have direct access to?
Express MRI, Elite, OPI, Allegiance, Roswell, First Look, Spine Center, Inspire, GHI, Apex.
Steven is calling because he wants to have an MRI, but first, he wants to know how much it is to see if he can pay with his credit card. How do you handle this case?
Cash Pay or Self Pay patient. We don't ask for attorney but we need the full name, email, phone number, and DOB to send this info to the PCLs so they can proceed to create the chart, and we can schedule the patient in Express MRI or OPI if the patient is claustro.
Eric calls to schedule, but he's under the "With RP" bucket. How should you proceed?
Send the request to back him up as "ready" to the PCL's.
What do you do if a patient needs to be "sent to RP"
Leave a detailed note on product and mark the patient as blocked.
At Spine Center, the duration of the first scan is:
45 minutes.
Which location offer DTI's?
Atlantic Radiology: Pooler and Savannah.
You go to schedule a Sarah and notice that she has an order to schedule 5 MRIs. C/L/T Spine and Left and Right Shoulder. How should you proceed?
First check the notes to confirm whether we have approval from Legal. If there are no notes, ask the PCL's if there's an update.
If there are notes with approval: schedule the 5 scans.
If there are no notes or updates: Schedule only the C/L/T Spine.
What time periods are we able to schedule Ubers for?
Monday- Saturday 10am- 8pm
Sunday 10am-4pm
Where do you enter in MedPay information?
Under the "Billing Tab"
Which locations can scan with 1 heart stent and no medical card?
OPI, Allegiance and Roswell
Which locations can scan Tattoos before 6 weeks?
Allegiance and Elite.
While you are going through screening questions, Alejandro mentions that he has a bullet fragment in his hip. How should you proceed?
Inform him that, for his safety, we cannot schedule an MRI. Leave detailed notes and block the patient.
What information needs to be collected in order to go through MedPay and where should you enter it in?
Enter in Billing tab.