General
To provide products and services to customers (these services could include transport, activities, or accommodations)
What is tourism?
To meet the needs but also the wants of customers by providing them with various products and/or services
What is customer service?
Travel arranged by oneself
What is independent travel
a site that appeals to tourists because of links with the past or present ways of life or traditions of the local people. Museums, art galleries and theaters are examples of cultural attractions. Historic sites, ruins and buildings of special architectural interest are also examples
What is a cultural attraction?
visiting a place to enjoy the natural environment without causing damage
What is ecotourism?
Tourism within your home country
What is domestic tourism?
The preferences of a customer such as their preferred restaurant
What are customer wants?
Visits organized by travel and tourism businesses. The creation and purchasing of a single package including all aspects of a trip being sold for a single price to tourists
What is packaged tourism?
an event at which businesses show or exhibit their products and services to customers and potential customers. Travel fairs and travel exhibitions are a trade event at which, for example, hotel businesses show tour operator customers the range of facilities available at their hotels
What is a trade event?
small-scale forms of accommodation that are environmentally sustainable, often found in rural destinations
What are eco-lodges?
Limited time occurrences that attract tourists (Examples could include the Tour de France, Olympics. or Lollapalooza)
What are events?
The willingness of a customer to purchase a service or product
What is customer demand?
Travel and tourism businesses that sell travel products provided by other travel and tourism businesses, this could include yours for the destination country
what are inbound travel agencies?
a place that appeals to tourists because of the environment, such as a beach or waterfall
What is a natural attraction?
visiting places in ways that help sustain or conserve the environment and how people live
What is sustainable travel and tourism?
The number of beds used out of the total number of bed spaces available
What is an occupancy rate?
A business that organizes tour products for their customers
What is a tour operator?
Customers that use the products and services of a travel and tourism business but are NOT members of staff, or in any way associated with the business
What are external customers?
a building or monument that appeals to tourists, such as a museum or theme park
What is a built attraction?
a type of sustainable, mass personal-use transport available for public use in many destinations. Users normally stand when riding e-scooters
What is an E-scooter
Merging of travel and tourism businesses belonging to different industries
What is vertical integration?
A business that sells travel and tourism products and services that are provided by other travel and tourism businesses.
What is a travel agent?
extra support services for tourists, such as tour guiding, car and cycle hire, and currency exchange
What are ancillary services?
a major tourist attraction with many amusements and rides
What is a theme park?
(i) tourists in a destination behaving respectfully towards the natural environment and towards local people (ii) travel and tourism providers and authorities behaving responsibly by managing or developing tourism so that the natural environment and local people are treated respectfully
What is responsible tourism?