AIDET
AIDET stands for...
What is Acknowledge, Introduce, Duration, Explanation and Thank you.
This portion of AIDET helps people to feel like you appreciate them and they will be more likely to extend trust to you.
What is Thank you?
Scenario: Mr. Doe, I am happy to help you, do you mind if I put you on hold for approximately 1 to 2 minutes?
What is an example of Duration?
This portion of AIDET helps the patient maintain a sense of control by managing their timeline.
What is Duration?
An acronym that frames the components of effective communication to help people hardwire the skills.
What is AIDET?
Scenario: Hi Jane! There are a couple steps you will need to take but I will walk through each step with you. I have time now if you do?
What is Explanation?
This portion of AIDET makes patients feel valued. If they believe you value them it will begin to reduce their anxiety.
What is Acknowledge?
This portion of AIDET helps to show patients what and why you are doing something.
What is Explanation?
Scenario: Thank you for calling here today. What else can I do to help? What additional questions can I answer?
What is Thank?
A communication technique that reminds us of the fundamental elements patients and family members need to decrease their anxiety and build trust with us as caregivers created by the Studer Group.
What is AIDET?
Politely stating your name and introducing yourself. Telling them what you do and how you are going to help them.
What is Managing up?
Scenario: Good morning Carol, how is your day going?
What is Acknowledge?
This portion of AIDET lets the patient know we are the right person to be helping them and helps to reduce anxiety.
What is Introduce?
The group that created AIDET.
What is Studer Group?
Scenario: "Mrs. Jones, I've discussed the treatment plan with your nurse, Jackie, and ordered some medications to ease your nausea and pain. Jackie and I have worked together for five years, and she is one of our best."
What is Introduce?