AIDET
What does AIDET stand for?
What is Acknowledge, Introduce, Duration, and Thank you.
The Mission of our Organization is
Making Communities Healthier
When we started using AIDET consistently, our Patient Satisfaction Scores improved.
True or False
True
The first of the 5 Ps is Pain.
Our goal is to make sure no on has any pain.
True
False
False - our goal is to communicate frequently with our patients regarding ways to manage their pain.
If you are mentioned by a patient on the survey, you will earn a chip to spin the prize wheel at our next Casino.
True
False
True
What does the "A" in AIDET Stand for
Acknowledge
The reasons why we use AIDET is that it will help the patient and family get meaningful and useful information from us. When this happens, we will be able to see the outcomes in the __________ ___________ scores as the months go on.
What is patient perception of care
Are we currently meeting our goals for INpatient Satisfaction?
Yes
The Purpose of using the 5Ps is
To assure patient comfort and safety
When Leaders Round on patients, they ask if there is a team member the patient would like to recognize for:
a. providing excellent care/services?
b. Looking good in their uniform
a. providing excellent care/services
What is AIDET?
A tool that we use to make the patient feel more comfortable and improve the perception of care
Our goal for the Overall Satisfaction Top Box score
What is 70%
Our goal for Overall Satisfaction is:
a. 50%
b. 70%
c. 100%
b. 70%
The 4th P is Personal Possessions.
Why is it important that we make sure personal possessions are within reach of the patient?
To prevent falls
How can you earn a chip to use on the Prize Wheel?
a. by playing each of the Casino Games
b. by being mentioned on a patient survey
c. by being observed providing excellent care
d. all of the above
d. All of the above
A communication technique that reminds us of the fundamental elements patients and family members need to decrease their anxiety and build trust with us as caregivers created by the Studer Group.
Why we use AIDET?
When we consistently use AIDET, this helps the patient and family to feel
1. Nervous
2. More comfortable
2. More Comfortable
Did we meet our goal for Overall Satisfaction each quarter in 2017?
a. Not a singlequarter.
b. Part of the time, and it is trending up
c. Every singe quarter!
b. Part of the time and it is trending up
The 2nd P is Potty.
As a fall prevention measures, we should offer an assisted trip to the restroom when we wake a patient up at night.
True
False
True - Unassisted trips to the bathroom is a frequent cause of falls at night.
Name the biggest prize you can win on the Prize wheel
A day off with pay
Name what each component of AIDET stands for
Acknowledge
Introduce
Duration
Explain
Thank You
AIDET helps with patient satisfaction, which is reflected in our:
a. Community Perception
b. Reimbursement
c. Both a and b
c. Both a and b
Transition of Care is a category we are working hard to improve. The Elements of Transition of Care include:
a. A list of movies on TV next week
b. The purpose of taking discharge medications
c. A map home
b the purpose of taking discharge medications
Name the 5 Ps
Pain
Potty
Position
Personal Needs
Promise to give excellent care
Excellent Patient Satisfaction Scores result in
a. Improved Community Perception of Care
b. Better Reimbursement for the hospital
c. Greater Success for the hospital
d. All of the above
d. All of the above.