Random
A: Acknowledge, I: Introduce, D: Duration
E: Explain, T: Thank you
What do the letters in AIDET stand for?
"Good morning, Mrs.Smith"
What is A (acknowledge)?
A
What is Acknowledge?
Frequent cleaning of high touch areas
What is infection control strategies?
The survey used to measure our patient experience service.
What is Press Ganey?
Thank you for sharing this information with me today.
What is T- Thank you?
I
What is introduce?
One method to make a good first impression
What is eye contact, smile, say hello etc?
7 seconds
How long does it take to make a first impression?
My name is Jane and I will be the medical assistant seeing you through your appointment today.
What is I, Introduce?
D
What is duration?
Performing this action is the number one evidence-based method to decrease infection
What is hand hygiene?
"We are really busy right now" or "Hopefully Dr. Jones will see you soon."
What are words/phrases to avoid when communicating with a patient?
I will be asking you some questions about your medications, checking your blood pressure, and helping you to get ready for your physical exam.
What is E for Explanation?
E
What is explain?
PEERS
What is our tool for reporting patient events and near-miss events?
The patient's full name and date of birth
What are two-patient identifiers?
Dr. Smith is across the hall. She will be in to see you within 10 minutes. I will be back to check on you if there is any delay.
What is D, Duration?
T
What is thank you?
RACE: Rescue, Alarm, Contain, Extinguish
What are the steps to perform in the case of fire?