A.I.D.E.T
What does AIDET stand for?
A - Acknowledge
I- Introduce
D- Duration
E- Explanation
T- Thank you
What does it mean to "manage up"?
To communicate information so that you position others in a positive light.
How can we make a personal connection with the patient?
Compliment flowers or balloons in the room.
Talk about the weather.
Ask them how we can make their day better.
Give an example of "Acknowledge"
Acknowledge
- Knock, ask "is it ok if i come in?"
- Greet warmly
- acknowledge the patient by name.
Why is it important to "Manage Up" yourself?
Gives patient's a reason to trust you; Helps reduce their anxiety.
How did Moses the Janitor make a positive impact on Mindy and her son?
He spoke to and treated them like people.
How should one properly Introduce themselves?
Your name, department, skill set, and experience if asked.
What does E.V.S stand for?
Eye Contact - Voice Projection - Smile
How can you make patients feel comfortable without speaking?
Smile, Make Eye Contact, Body Language
What is the "why" behind AIDET?
Reduces Anxiety, Leads to Better Outcomes/Patient Experience
Explanation is one of the most vital steps. What are some of the elements of this step?
Explain procedures step by step
Answering questions
Communicate procedural steps you are performing
What are the benefits of managing up your coworker?
Patients trust their next housekeeper; shows good coordination of care; paints coworker in a positive light
Give an example proper EXPLANATION
Explain each step as you are completing the room clean – this will ease potential anxieties and allow the patient to be in-the-know as to what’s happening around them.
How do we properly THANK a patient?
Thank “them” for choosing “us”
It has been a pleasure serving you
Thank the patient for:
–Cooperation
–Waiting time
–Letting me care for you/care for your space
"The hands that _____, the hands that ____, and the hands that ____ are as important as the hands that ____."
CLEAN
TRNASPORT
FEED
HEAL