What is Acknowledge, Introduce, Duration, Explanation and Thank you.
100
"We, at Central Valdosta, strive to act upon our core values everyday and achieve patient _____."
What is satisfaction.
100
Scenario: Dr is running behind schedule
What is Duration?
200
Where can you find the definition of AIDET? Do you know where it is located to use as a reminder for you?
What is on the our clinic Vision Boards and with our "Keep Calm and think AIDET" desk cards.
200
The reasons why we use AIDET is that it will help the patient and family get meaningful and useful information from us. When this happens, we will be able to see the outcomes in the __________ ___________ scores as the months go on.
What is patient satisfaction.
200
Scenario: patient is escorted to an Audio room by the Audiologist
What is introduce?
300
What is AIDET?
What is a communication guide in order to improve a patients experience with our clinic providing better care and overal patient satisfaction.
300
Have you seen some of the patient satisfaction survey questions? Can you name the top two overall scores that clinics review?
What is Likelihood of reccomending care provider and likelihood of reccomending practice.
300
Scenario: a new patient checks in for Dr. Tojo
What is Acknowledge?
400
A communication technique that reminds us of the fundamental elements patients and family members need to decrease their anxiety and build trust with us as caregivers created by the Studer Group.
Why we use AIDET?
400
What other tools do we use to promote communication with our patients?
What is MyChart & after visit phone calls.
400
Scenario: Mr. and Mrs. Smith are pleased with Dr Ziffra's explanation
What is Thank you?
500
The 3 part practice we use when we have a meaningful interaction with a patient.
What is Heart-Head-Heart?
500
AIDET helps with patient satisfaction, which is reflected in our __________.
What is
AIDET will help us with:
being efficient with our work
Which helps us with:
driving cost
And supports us with:
the satisfaction of our patients and families
That is reflected in:
our CGCAHPS
500
Scenario: Dr. Layland orders MRI of the Neck for the patient