Aidet
What should we do when patients leave the hospital?
Thank them and whoever accompanied them for their visit.
What can we do to avoid vehicle damage?
We should slow down, watch for any obstructions, and check all aspects of the vehicle.
What are the four departments we work with?
Parking, Concierge and operators, Security, and Support services.
How do we integrate AIDET in our daily lives?
We can practice AIDET during morning huddles and with our co-workers.
What does the Pass system stand for
The Pass System stands for Pull, Aim, Squeeze, and Sweep.
What is the emergency hotline number
***111
What is the 10x5 rule?
At 10 feet you should nod your head or wave to let them know you see them. At 5 feet you should say good morning, good afternoon, how may I help you(etc.)
What do you do in an active shooter scenario?
We should Evacuate, Hide, and Engage (only as a last resort effort).
What is the security protocol for a child abduction?
Lock down all exits, all operations are stopped, no one is allowed in or out of the hospital, send appropriate employees to exits, stay at your post and wait for further instructions.