Coverage
What is the resource we use if we are unable to locate the policy in LIT/HAART?
Company Wide Search
What is needed when speaking with minors?
Permission from a parent or guardian
ODM
On-Demand Messaging
An Insured calls in with Glass Only Damage and is eligible to file a glass-only claim and you have confirmed coverage.
What is your next step?
Warm transfer to LYNX.
If V1 is stolen, what are the rental limits offered under Comprehensive coverage?
25/750
(This is only extended by Property CS - do NOT set this up)
What is the COL we use if an insured strikes an animal?
Comprehensive (390)
What is a specific JR requirement for both CA and IL?
CPRS
ADSP
Auto Damage Service Program
During business hours Claimant calls in on an existing claim wanting to discuss repairs. What are your next steps?
Provide claimant with claim # and claim handler information and warm transfer to claim handler/department.
What three things should be included in rental reservation comments?
What does PCIEO stand for?
Policy (In force)
Covered vehicle
Insured driver
Exclusions
Other (provisions )
What are the three different types of *1 vehicles?
NOC, NAC and TSC
CA
400/501 - INSD
• SSFRB
•HRAC FB
200/205 CLMT
• PR pends for CLMT info
• QFC w/ CO
Claim Associate
400/501 - INSURED
• SELECT SERVICE FINAL REPAIR BILL
•HERTZ RENT-A-CAR FINAL BILL
200/205 CLAIMANT
• POLICE REPORT pends for CLAIMANT info
• QUALITY FIRST CONTACT with Claimant Owner
V1 is involved in a collision loss. NID is 100% liable. No injuries are reported. The policy strip shows:
A100/300/100, D500, R1 25/600
Which coverages are applicable to this loss?
A100 (PD100)
R1 25/600
What are the two types of inspections which require Template 343?
VIS and EA
When can we send an ERS tow to an accident scene?
When the INSD has H coverage but does not have physical damage coverage (D/G).
Who are the three parties who can report a loss and no additional call is required to the insured to determine liability?
P/A - RCF CLMT ATTY
• Completed claim
•Atty stated C/V at BS (NPS)
R - Set CAL and Pending
Purpose/Action - Received Call From CLAIMANT ATTORNEY
• Completed claim
•Attorney stated Claimant Vehicle at Body Shop (Non Program Shop)
Result - Set CALENDAR and Pending
V1 owned by NID (father) backed into p/u V2 owned by CO (daughter), a Resident Relative. V2 is insured by OIC.
Is there an exclusion which may apply in this situation, and if so, what is the exclusion?
Yes, Exclusion 11 - Household exclusion (Care, custody & control)
Virginia (and some other states) have exceptions to this. Always check Jurisdictional References.
V1 is pulling a non-owned trailer and causes damage to the trailer. How should AILR/Express handle the damages?
We don't. Reassign to Property-Complex.
Even if the trailer is owned by NI, if it does not have its own trailer policy, it gets reassigned to Property-Complex.
What are the four criteria for the NH Waiver of Collision Deductible?
What is the reason that a CA would set a call task instead of a CR calendar to contact the Insured for a QFC?
Another party calls in to file the claim on our Insured's policy after call out hours.
RCF COD. Expl ADSP, Sent SS assignment, expl CIC 758.5, read RWT, sent HRAC assignment and expl GMI.
Received Call From Claimant Owner Driver. Explained Auto Damage Service Program, Sent Select Service assignment, explained California Insurance Code 758.5, read Rental Word Track, sent Hertz Rent-A-Car assignment and explained Gas/Mileage/Insurance.
A lienholder calls in and wants to file a claim reporting damage to V1, but does not know what date the damage occurred. What date should be used to proceed in filing the claim?
The date of repossession.
How long does the insured have rental coverage for once the TL valuation has been reviewed?
7 days