International Airport Codes
What is the airport code for Paris, France?
CDG
What is the command to delete a segment from a pnr?
XE
What's the difference between an "Arrive Early" and a "Breakaway"?
Arrive Early includes hotel and xfers, a breakaway does not
What do you need to check in GERT before making any changes to a reservation
How many days PTD
Your traveler calls and requests early ticketing. Name three things that you must check before sending the request.
- tour is at least 50% full
- Pax is PIF or must be PIF by End of the call
- PNR has been quality checked and errors are resolved
What is the airport code for Auckland, New Zealand?
What is the command to move ahead one day while in availability?
Your traveler wants to fly out of JFK and return to MIA - Which home city do you enter in GERT on P3?
JFK
What must you do prior to making a change to any PNR in Amadeus?
RTTN
Visual Clue:
What does S3-4, 6-7 mean?
Flight segments 3-4 and 6-7
What is the airport code for Edinburgh, Scotland?
EDI
What do you have to save into a PNR before you save new flights into a PNR?
OSI or #OSI
If I have booked SGE can I book an integrated stopover (booked in GERT)?
No, only OAT Land And Small Ship Adventures are eligible for an integrated stopover.
When a traveler agrees to pay airline fees due to a change to a ticketed PNR - can you an air trained associate add those fees to GERT
No, you need to contact Air Assist to have them applied.
Visual Clue:
Which airline/carrier have ticketed our traveler
LH - Lufthansa
What is the airport code for Melbourne, Australia?
What is the command to change flight segment 2 to 01OCT?
SB01OCT2
Your traveler tells you they want to fly out of Peoria,IL and you determine that it is a city that is not offered in GERT. Can we still fly them from Peoria?
Yes, this is an HCNO
Pax calls 78 days PTD and wants to upgrade their flights from coach to Premium Economy. You determine that they have been ticketed. Will this result in a Ticket Cancelation & Refund, or Ticket Change & Reissue?
Ticket Change & Reissue
Pax calls 50 days PTD and want to downgrade their flights. You RTTN and find that they have been ticketed. Can they make the change, and if so what feeds should be
Yes they can make the change, but the traveler will be responsible for a $150pp change fee, and any airline fees
What is the airport code for Cape Town, South Africa?
CPT
What does NHP conditions mean?
"Non Homogenous PNR" or you sold in the wrong amount of tickets.
OH NO your forgot to remark an HCNO! Name a reason why it's important to leave accurate remarks for HCNOs
- could confuse someone reviewing the reservation
- pax doesn't have a written confirmation of their personalization
- pax may worry you booked it incorrectly....
Pax has been ticketed and want to change their home city from LAX to LAS will their ticket be cancelled and refunded or Changed and reissued?
Cancelled & Refunded
What is the difference between #TPNR & #CPNR?
Both will create PNRs but we should only use #TPNR in training