All-in-One Form
Service Box
End User Call
Location Call
Soft Skills
100
New sales opportunity
What is the most common use of the all-in-one form
100
Flag the email with your color
What is the first thing you do when working a request
100
6-8 weeks
What is refund turn around time
100
Sent to the regional leads daily
What is phone number updates
100
Is there anything else I can help you with? Thank you for calling AIR-serv.
What is proper closing
200
Send to Mary Mauzy
What is new sales op for CT
200
IVR Pin 162600
What is Race Trac pin for work orders
200
Can you tell me what streets the store is on
What is one way to find location
200
Assists with in-depth commission inquiries
What is regional lead
200
Please, thank you, can you hold for a minute, how may I
What is manners/courtesy
300
Sales Manager Map
What is used to determine who to send new sales ops to
300
Childers Oil, Northern Tier, Race Trac, Speedy Stop, Thorntons
What is accounts that require a reply back when received
300
Returning calls left on voicemail
What is a call back
300
Caller states the machine is shocking people
What is general liability electrical
300
Thank you for calling AIR-serv, this is Renee, how can I help you
What is the proper greeting
400
Ownership changes, removals
What is issues that go to customer solutions
400
Reply back to email and cc Service and Sales Support with This location is not serviced by AIR-serv U.S. or AIR-serv Canada
What is 7-Eleven decline process
400
Date, initials, branch, loc id, name, address, city, state, zip code, amount
What is required items in refund log
400
1605
What is customer solutions que
400
Not eating or chewing anything, cell phone put away, concerate on current callers needs
What is proper phone behavior
500
complete all boxes
What is how do you know where to send items
500
Copy exact verbiage, edit subject line with work order notes
What is Hygeia dispatch procedure
500
customer states their vehicle was damaged due to our machine
What is general liability property damage
500
per Mike nozzle is missing RC ~L
What is proper work order notes
500
I'd be happy to open a work order to get the nozzle replaced
What is an acknowledgement statement
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