Meet the Teams
What is Community Education?
Everyone in the office shows her some love because she approves everyone's time off!
Who is Alisa?
For hosts in case of damages hacks - we will cover them up to $1 million bucks.
What are Host Guarantee claims?
It happens in 8/10 reservations at most when you do not have to wait for approval from host.
What is Instant Booking?
A website designed for all CX where you do courses and with your knowledge you flex!
What is MyAbsorb?
What is Trust?
Senior Trainer, energetic as hell. With him the training always goes well.
Who is Scott?
If you are CE you are going to win if you do this when the guest cannot check-in.
What is Escalate/Warm Transfer?
What is weekly discount?
A score between 1-10, marking how well your ticket work went!
What is NPS?
When this team is with a user on the phone, vermin and bed bugs are immediately gone!
What is Resolutions 2?
Who is Hermann?
After his guests he is always looking, having never cancelled a booking!
Who is Superhost?
and when cancelled, got only 50%.
What is strict cancellation policy?
NPS equal to 7 or 8, even though not the best, you still did great!
What is Passive?
Tax & Legal they used to be called, having expertise in lawful world!
What is Regulatory Response?
Who is Romek?
We are going to use this simple trick when the guest cannot travel because he is sick!
What are Extenuating Circumstances?
I send a request to the booking I find, but before host accepts I change my mind.
What is request retracted?
Try to find solution to the case in few ways - at the same time it is trainer Claude's catch phrase!
What is Check the Workflow?
Up their sleeves they have many tricks to locate a payout missing for five weeks!
What is Payments?
Who is Lidia?
This form we are going to use if the user is suspicious and tries to abuse!
What is CORSICA form?
Payment method from European west, available only to German guests!
What is Sofort?
A score of CX, this time NOT till 10 - marks how likely the user wants to work with you again!
What is Crewbie Love Score?