New Tech!
Airgas Nano Cylinders - What are they?
The highest purity of gas available!
Cylinders with Built in Purifiers (99.9999%). Target Research grade users.
Whenever you see customer with inline moisture/containment filter this is what we should push.
Who do you contact if you need help creating a new gas part number?
Customer Service / Sales Support
CO2 incubators are common in the Life Science industry. What is most critical to their application?
They can NEVER run out of gas, their cells will die! Lots of EZGAZ and Manifold opportunities!
Every Cylinder Needs One
Regulator! Sell more equipment - Add a regulator on every Gas quote.
How can you help your customers manage expiring cylinders?
Have them download and use the Airgas SRVS app!
My customer needs a new regulator, what do I need to know?
First, did you ask about a changeover manifold?
-Max delivery pressure & CGA
EMAIL taylorscs@airgas.com to get recommendation with cost and lead time.
You have a call from a new lab or research facility, what do you do first?
-Ask if they will need LN2 or CO2 for freezing. (LS)
-Will they need gases for analytical instruments? (Spec Gas)
This is how to increase customer rent approx 30%
Convert to Smartops- Alphagaz 1! - and customers love them!
IN 2024 we introduced a new purity grade of Liquid Argon - what is it and what did it replace?
ICP Grade
ICP grade matches the industry standard set for UHP grade.
What is the process for expediting an EPA Protocol Gas?
There is none!
BUT- you can find something similar within their range.
My new customer is going to need LN2 for freezers. What should I do?
-Ask what they are storing.
-Engage your LS specialist who can determine if a CRYO PSA is needed if they are storing cells.
What is an upgrade for customers to improve the life of their regulators while increasing safety?
A wall mount for their regulators. Protection from being dropped, and an easy add on!
EZ GAZ - what is it? And what are the two components needed to operate
Online Remote Pressure Monitoring. To operate you need the remote monitor and Wifi Concentrator.
How can you reduce churn?
-Execute a PSA on all business up front
-Use value adders that our competition does not offer like SMARTOP, EZ GAZ etc.
A customer calls you and asks for CO2 for a new application. What is your first question?
What is your application? (will help determine grades to upsell)
I have a customer that a competitor has been knocking on their door. What can I do to solidify my relationship?
Utilize a specialist! Airgas has so much value to bring to our customers, never do it alone!
SIGN A PSA UP FRONT
What can a customer use to quickly get an equipment recommendation for a specialty gas?
The Airgas SRVS app! Customers can now scan the code, and the app will give them a link to the right AIRGAS Brand regulator!
As of January 6th Airgas NCN has how many branches?
46 - Since these are potential stocking locations this number is good to know and mention to customers. Our competitors do not have this
My customer needs a medical regulator, who do I ask for help?
The Airgas equipment group. Airgas branded healthcare regulators are in stock!
taylorscs@airgas.com
During a cold call what can I do to bring on new business?
-Bring a specialist
-Carry in the SMARTOP
-Get Creative! bring in something different