Call Classifications
Acronyms/Abbreviation
Call Handling
NIMS
Liability
100

A program that helps telecommunicators properly categorize emergency EMS calls and provide pre-arrival instructions

What is EMD?

100

PSAP

What is public safety answering point?

100

If the Telecommunicator only gets one piece of information, it should be

What is where/location?

100

The abbreviation for National Incident Management System

What is NIMS?

100

Maintaining a positive ____ will help to reduce stress

What is attitude?

200

Taking property by force or threat of force

What is Robbery?

200

TCC

What is Telematics Call Center?

200

Provide questions for telecommunicators to use for obtaining pertinent information, analyzing incidents, and determining response level

What is guidecards?

200

The location of the on-scene incident command

What is Incident Command Post?
200

Understanding that everybody has differences along lines of age, race, ethnicity, gender, sexual orientation, economic status, physical abilities, and religious beliefs shows respect for and acceptance

What is Diversity?

300

Combination of robbery and auto theft

What is carjacking?

300

ANI

What is automatic number identification?

300

The acronym used to assist telecommunicators when taking vehicle descriptions

What is CYMBALS?

300

The person who is the point of contact for representatives from other agencies

What is Liaison Officer?

300

The level of duty owed by one person to another

What is standard of care?

400

Criminal acts involving the unlawful use of force against persons or property to intimidate or coerce a government, civilian population, or any element of society in furtherance of political or social objectives

What is Terrorism?

400

MSAG

What is Master Street Address Guide?

400

What lines (emergency/non-emergency) do emergency calls come in on

What is both?

400

The temporary location for available resources not immediately assigned

What is the staging area?

400

Preventing, eliminating or mitigating exposure to adverse circumstances is a process

What is risk management?

500

Travel trailer and camping trailer fires are what type of fire

What is Vehicle Fire?

500

VoIP

What is Voice Over Internet Protocol?

500

Persistently asking for the same information without changing the words spoken

What is a technique used with hysterical callers?

500

The section responsible for ordering resources, and providing facilities, supplies and equipment maintenance

What is Logisitics Section?

500

Actions done where there are no hard and fast rules as to the course of conduct one must or must not take

What is discretionary act?

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