Call Classifications
A program that helps telecommunicators properly categorize emergency EMS calls and provide pre-arrival instructions
What is EMD?
PSAP
What is public safety answering point?
If the Telecommunicator only gets one piece of information, it should be
What is where/location?
The abbreviation for National Incident Management System
What is NIMS?
Maintaining a positive ____ will help to reduce stress
What is attitude?
Taking property by force or threat of force
What is Robbery?
TCC
What is Telematics Call Center?
Provide questions for telecommunicators to use for obtaining pertinent information, analyzing incidents, and determining response level
What is guidecards?
The location of the on-scene incident command
Understanding that everybody has differences along lines of age, race, ethnicity, gender, sexual orientation, economic status, physical abilities, and religious beliefs shows respect for and acceptance
What is Diversity?
Combination of robbery and auto theft
What is carjacking?
ANI
What is automatic number identification?
The acronym used to assist telecommunicators when taking vehicle descriptions
What is CYMBALS?
The person who is the point of contact for representatives from other agencies
What is Liaison Officer?
The level of duty owed by one person to another
What is standard of care?
Criminal acts involving the unlawful use of force against persons or property to intimidate or coerce a government, civilian population, or any element of society in furtherance of political or social objectives
What is Terrorism?
MSAG
What is Master Street Address Guide?
What lines (emergency/non-emergency) do emergency calls come in on
What is both?
The temporary location for available resources not immediately assigned
What is the staging area?
Preventing, eliminating or mitigating exposure to adverse circumstances is a process
What is risk management?
Travel trailer and camping trailer fires are what type of fire
What is Vehicle Fire?
VoIP
What is Voice Over Internet Protocol?
Persistently asking for the same information without changing the words spoken
What is a technique used with hysterical callers?
The section responsible for ordering resources, and providing facilities, supplies and equipment maintenance
What is Logisitics Section?
Actions done where there are no hard and fast rules as to the course of conduct one must or must not take
What is discretionary act?