EC-071
The day-to-day activities required for continued business functioning.
What are operations?
Facts, statistics, and opinions that can be either internal or external in nature.
What is informaion?
A company’s most important resources.
What are human resources?
When customers tell their friends, family, coworkers, and acquaintances about a business.
What is word-of-mouth promotion?
Involves long-term planning and organization.
What is strategic management?
Involves everything related to product, promotion, price, and place.
What is marketing?
The ability to communicate and build relationships with others.
What are interpersonal skills?
An explanation of the skills, knowledge, and characteristics required for a job.
What is a job specification?
All of the activities a business engages in to interact with its customers.
What are customer relations?
Self-initiated behavior that attempts to solve a problem before it has occurred.
What is proactivie behavior?
Involves making the business a fair and inviting place to work.
What is human resources management?
The ability to understand how the parts of an organization are interrelated.
What are conceptual skills?
The HR management activity of making sure a company follows laws and regulations.
What is compliance?
Internal customers
What are employees?
The function that involves determining employee compensation.
The process of accessing, processing, maintaining, evaluating, and disseminating business knowledge, facts, or data.
What is information management?
The ability to understand the specialized aspects of jobs.
What are technical skills?
The part of staffing that involves seeking out and attracting qualified potential job candidates.
What is recruiting?
A business’s intangible environment.
What is corporate culture?
When a department manager develops an instruction manual for one of the company’s job positions.
What is training and development?
Involves obtaining funds and keeping accurate and useful records.
What is financial analysis?
The equipment and supplies required to produce and/or sell products.
What are material resources?
When an HR manager mediates a conflict between an employee and his supervisor.
What are employee relations?
Opportunities to interact with customers.
What are touchpoints?
The level responsible for goal setting and strategic planning.
What is top-level management?