Authorities
AMS should always read these for every signal.
What are Notes and history?
A colourless, tasteless, odourless gas that can be fatal.
What is Carbon Monoxide?
Where to find the service number in Infinity.
What are the info pages?
Will not attend to commercial locations from 7AM - 5PM, 7 days a week.
Who is Calgary Police?
Overrides all other note types.
What are Temp Notes?
Needs to be checked for every signal.
What is alarm history?
Answer phrase for inbound calls in the Infinity.
What is "Rogers Smart Home Monitoring, how can I help you?"
Can be given Responding Party information if asked.
Who is London City Police?
Calling the entire list
What is complete verification?
Can be subsequent for 15 minutes
What is a fire alarm?
A customer calling in must always have.
What is a valid secret code?
Fire Department will not take a cancel from the alarm monitoring station. The customer must call 911 to cancel dispatch.
Who is Toronto Fire?
Used by supervisors or management to override any account.
What is a global passcode?
Can be subsequent for 5 minutes after a fire alarm.
What is a burglary alarm?
May advise that they will not attend to a "one hit" alarm if there were no keyholders reached. We are still to dispatch them as they may make the decision to attend.
Who is Vancouver police?
Customers need these to place a system on disregard.
What is a valid code and an end date/time?
Burglary alarms cannot be disregarded after this alarm arms the customer's system.
What is a sump pump / water-flood alarm?