The People We Serve
Who does that?
The Dreaded Paperwork
How do you do that?
Bits an Pieces
100
Customer wants to fly but cannot cover charges at the time of travel or booking. This alternative method of payment was offered.
What is a charge account?
100
My pay check stub hasn't arrived, so I called ..
Who is Sophia
100
This form is used for notification of a change and becomes a permanent record for an employee
What is an employee change form
100
A place to enter the who, what and where for freight.
What is Notes?
100
Customer expresses interest in an Alaskan wildlife experience, this destination is an possible option.
What is Pack Creek or Fortress of the Bears guided tour?
200
This customer requires a purchase order or pre-authorization, travel often is for state or medical purposes
Who is US Travel?
200
Local business would like to discuss possibility of exclusive or discounted rates, they should be referred to ...
Who is Carl?
200
Aides in balancing
What is cash balancing sheet
200
Not sure if they are eligible, I better check the ...
What is the Non - Rev list?
200
This adds a safety benefit to the aircraft with real time positioning.
What is Capstone?
300
When processing a credit card payment you will need to verify these three things
What is last four of credit card, CVV code and billing zip code?
300
Customer wants to set up an account, so they contacted
Who is Sophia.
300
This process helps payroll accuracy and timeliness.
What is time card approval?
300
Where through fare adjustments and t-shirts sales are input.
What is group charge ?
300
My trek balance is less than my cash/check balance, I should review this before end of day.
What are freight slips or un-closed reservations?
400
Customer wants to charge to account on file, agent must verify between these two types of "accounts on file"
What is credit card or charge account (invoiced)?
400
I need a Frequent Flier approval, I called
Who is Kate (or Carl)
400
Petty cash is low I need to complete
What is reimbursement form?
400
A place to account for monies going from destination to destination.
What is cash tracking sheet?
400
An employee needs this signed by this person in order to receive travel voucher for Alaska Airlines.
What is Inter-airline travel request signed by Jodi?
500
Customer wants to change flight two hours before they leave, they should be charged this.
What is a no show/cancellation fee?
500
Builds and quotes charters
Who is dispatch
500
Customer paid for a trip in cash a month ago, then cancelled, they would like their money back, they need to fill out a ...
What is customer refund request?
500
A place customers can find our best rate available.
What is www.flyalaskaseaplanes.com?
500
Pilots should be reminded to grab this vessel (often yellow in color) before take off.
What is a pouch?
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