Support Centre
online, how can you best reach the AlayaCare Support Team?
ZenDesk
What does ACU stand for?
AlayaCare University
AlayaCare's free library of training videos!
Where can you find AlayaCare's Help Centre?
Zendesk
Which of these is considered PHI and should not be included in a support ticket?
A) The service that a Client is receiving
B) Date and time of a visit
C) Client's First and Last Name
D) Client's AlayaCare ID#
C) Client's First and Last Name
When reviewing ACU course and you want to test the workflows or modules, what environment should you not test in?
Production
What is Ask the Community?
The place to go to ask your peers a question.
New AlayaCare features and updates will be available as what, in the Help Centre?
(Hint: they also come in an email format)
Release Notes
When a field staff reports an issue, before submitting a ticket to the Support team, always first:
test and attempt to reproduce the issue.
If your agency doesn't have access to ACU, where else can you access ACU videos?
ACU Foundations.
Learning videos are posted there and free to access!
What is the Ideas Board?
The place to go to give feedback on the product.
How can you have release notes sent directly to your inbox?
Subscribe/Follow Release Notes in the Help Centre!
What environment should never be used to test in?
Production
During implementation, when should I be taking my ACU courses?
Before or after my session with the AlayaCare Implementation team?
It is strongly recommended to review the ACU course before meeting with your implantation team. That way, you will be able to go into the meeting with some knowledge, context, and workflow.
What is the Community Adoption Video Series?
A video series hosted in the Community that gives additional context around features and gives tips & tricks to enhance your experience with AlayaCare.
If the Help Centre does not contain the information that you require, what can you do next?
Submit a ticket to the support team!
AlayaCare has a new release coming up and your agency is interested in testing the feature!
1) What environment will the new feature be available in for testing?
2) What the does the acronym of the environment stand for?
1) UAT
2) User Acceptance Testing
What are the three ACU tiers?
1) ACU Certifications
2) ACU Foundations
3) ACU Extended Enterprise
Who is AlayaCare's Community Manager?
AlayaCare Alex!
Help Centre has lots of articles on new features, where should you not test these new features?
Production!