Common Strategies/ Techniques
The more complicated your speech is, the less likely the client is able to understand with what they’re being told. When asking the client to do something, supporters should simplify the request as much as possible.
Clear and Direct Communication
What do you do when you call out of shift or the client cancels?
Contact your Supervisor right away.
Clock sick time when you call out.
How many statements do you select when clocking out?
How often do you have to select canned statements?
All that APPLY to that shift.
EVERY shift.
DSP assisted client to the bathroom to clean up their soiled clothes...(i.e. urination or BM)
DSP physically assisted by: changing the pullups/diapers 3 times...
Client needs DSP to physically assist...
Toileting, bowel, and bladder care
Prompted to use the restroom and wash hands
Basic Personal Hygiene
Offering another preferred activity
Playing a video clip or singing a song they enjoy
Having a snack / drink of water
Pointing out something funny
Asking them to show you something
Suggesting they go to their room or outside
Positive redirection
The third planet from the sun?
The Earth
DSP gave client morning meds see MAR...
DSP supervised client for correct inhaler usage...
What can DSP NOT support without a Home Binder?
Assistance with medication administration
DSP provided side by side/hand in hand/offered arm to stabilize.. to walk around/get in and out of vehicle/stairs...
DSP assists client into the vehicle before putting walker in the back..
Mobility, transfers and repositioning
DSP physically assisted: adding the detergent to the washer, held garbage bag open during room clean up...
Light housekeeping tasks
Encourage client to breathe slowly and deeply.
Remind him how to tell he is breathing deeply: his stomach moves when he’s breathing in, and when he is breathing out he is blowing out an imaginary candle.
Deep breathing
When should shift notes be entered in by?
Within 24 hours
DSP took client to the eye doctor today to pick up their new glasses...
DSP gave client prompts every hour to drink water to stay hydrated.
DSP and client went on a walk for today's 30 min exercise task.
Assistance with health related tasks
Client only bit the fork twice today while feeding her breakfast...
DSP physically assisted by cutting up the clients food into bite size pieces.
Assistance with eating
DSP supervised to ensure client's safety while snack prep/kitchen safety...
DSP physically assisted: by cutting up the vegetables for client...
Meal preparation
Describing a sequence of events that will occur. This can be helpful for showing which transitions/activities will occur and in what order. These statements are commonly used to motivate an individual to complete a non-preferred activity, by rewarding completion of that activity with a preferred activity
First, Then Language
If I'm eating a pink lady, what fruit am I eating?
Apple
When you have to do an IR you select the "Incident Report to submit" statement and at least one of what other statement(s)?
Full points to name all 3
Half points to name 1 or 2
Applied Protective Physical Intervention
Behavior incident requiring an Incident Report
Medical Incident requiring an Incident Report
Went to 7-11 for client to buy a drink/snack before going to the park...
Client wanted to go look for new clothes today at target...
Took client to winco to get "this" for "that"..
Grocery and other shopping
Community inclusion/integration: CLIENT and DSP went on a short drive around Albany to listen to music.
Support with participation in the community
While interacting with client, especially when making requests, supporters should always try to use ____.
_______ helps to reframe negative statements and encourage compliance.
Example of how to reframe a statement:
❖ Bad example: "CLIENT, if you don’t hurry up, we will miss the start of the movie”
❖ Good example: "CLIENT, I want to make sure you get to see the whole movie, so let's get going.”
Positive Phrasing
How many hours are you allowed to work in a week? And what is our pay week?
40 hours max (includes client hours and training time combined)
Sunday 12:00am to Saturday 11:59pm
Why are accurate canned statement important?
"I mean who actually pays attention if they are there are not?!" (insert eye roll because it's just 1 more thing to remember)
Canned Statements are the first part of required shift documentation.
It effects your Supervisor the most on a regular basis.
AD, Director, QA, and Funding Source through the Quarterly Report data.
The 2 canned statements that sums up every shift...
Hint: Individuals receive supports to...
Worked on ISP goals
and
Worked on ADL/IADL
helping the client understand what is going on, providing step by step directions...
DSP prompted client to take a couple deep breathes to calm down...
Cognitive assistance or emotional support