Pricing
An HD STB provides cxs with high definition picture quality as well as access to thousands of on demand titles, all for this price
What is $13.50?
A restart cx is eligible for new cx promotions/pricing after _____ days
What is 30 days?
Name ALL internet packages we offer.
What is SIA, INT100, Internet300, Ultra, GIG
LFBB
What is Link Feature Bridge Benefit?
The price for a customer adding tv select PLus
What is 74.99?
Entertainment View provides 84 channels all for this price
What is $15?
This process is required on every call that includes home phone service. This ensures that the customer fully understands any and all E911 service limitations
What is TPV?
Third Party Verification
Which TV package DOES NOT come with the RSNs( regional sports networks)?
What is TV Select Signature?
Acknowledging and Responding to what the customer called in for and offering to assist them with their request to Move the conversation forward.
What is ARM?
Name a premium add on comes as a bundle
What is starz/encore?
OR
What is Paramount+/Showtime?
The price of HSD 300mbps with wifi and autopay
What is $56.99?
Never waive this $20 fee when selling mobile service
What is the activation fee?
What is TV Choice and TV Stream
After closing the sale: this should include the services included in the order, the price with taxes and fees, the promotion length, the rate increase, 30 day MBG, and no contracts
What is the recap?
This TV package CAN NOT have a STB and needs to be used via STVA
What is TV Stream?
Any TV pkg with local channels require a broadcast fee. When subscribing to TV Select, Mi Plan Latino, and TV choice, the broadcast fee is this
What is $25.75?
This needs to be run for every new cx using their SSN and DOB. You can also use their previous address to help
What is Customer Verification?
What TV Plans do we offer that get customers access to STVA?
What is TV Select packages, TV choice, TV Stream packages, and Mi Plan Latino?
Uncovering the customer's needs by asking open ended questions: Who? What? Where? When? Why?
What is discovery?
Name at least 3 devices that support the STVA
What is Roku, Xbox1, chromecast, kindle fire, apple tv, samsung smart tv, androids, apple devices?
What is the upgrade price for ultra and gig?
$20 & $30
This tool is very useful! It helps you verify a customer's account by sending a code to their text or email along with entering orders
What is the AgentOS tool?
ESPN+ comes included with which TV package?
If the customer declines the package you have presented, you do this to try and change their mind
Over come objections/Address hesitations
Up to how much is the contract Buyout.
What is 500?