Pricing
You're customer would like to add 3 DVR's to their account, how much will their bill go up?
What is $49.96?
A restart cx is eligible for new cx promotions/pricing after _____ days
What is 30 days?
Internet 300mbps for a new cx
What is 1851?
What does LFBB stand for?
What is Link Feature Bridge Benefit?
The price for an existing customer adding tv select
What is 59.99?
Adding Entertainment View & Sports view with HBO comes out to this price
What is $33?
This process is required on every call that includes home phone service. This ensures that the customer fully understands any and all E911 service limitations
What is TPV?
Third Party Verification
Has internet, adding TV select
What is 1841?
Acknowledging and Responding to what the customer called in for and offering to assist them with their request to Move the conversation forward.
What is ARM?
This premium add on comes as a bundle
What is starz/encore?
The price of HSD 500mbps with Wifi and Home Phone?
What is $94.99?
Never waive this $10 fee when selling mobile service
What is the Mobile activation fee?
Internet 100
What is 1820?
After closing the sale: this should include the services included in the order, the price with taxes and fees, the promotion length, the rate increase, 30 day MBG, and no contracts
What is the recap?
This TV package CAN NOT have a STB and needs to be used via STVA
What is TV Essentials?
Any TV pkg with local channels require a broadcast fee. When subscribing to TV Select, Mi Plan Latino, and TV choice, the broadcast fee is this
What is $21.00?
Existing Customers can be authenticated using these 3 options
What is Security Code, Security Questions, Account Token?
Has TV Select, adding Spectrum Internet Assist
What is 1413?
Uncovering the customer's needs by asking open ended questions: Who? What? Where? When? Why?
What is discovery?
Name at least 3 devices that support the STVA
What is Roku, Xbox1, chromecast, kindle fire, apple tv, samsung smart tv, androids, apple devices?
Apple TV can be financed over 18 months at this price
What is $9.99?
Serviceability Team scheduled an SRO for your customer newly built home. How far out must you schedule your installation?
What is 9 Days
TV Choice
What is 1846?
If the customer declines the package you have presented, you do this to try and change their mind
Over come objections/Address hesitations
This product allows you to record up to 100 shows and watch them on the go
What is Cloud DVR?