Everything Everything Albert, all at once!
Indicates that an invalid account number was provided.
R04
The smallest city in Metro Manila.
San Juan City.
This SR informs customer of their current Genius plan and payment schedule.
genius_charge_inquiry
How many advances per repayment period are customers allowed to do?
4/ four
This is a feature that allows customers to deposit checks within Albert Cash.
Mobile Check Deposit
Item login required: If the member claimed that their account credentials are already updated, what should be the next step?
ACCOUNT RELINKING
The 10th President of the Philippines.
Ferdinand E. Marcos.
Refunds initiated via the MC action generally take howmany days to complete.
2-3 business days
It has been more than 24 hours and themember has not received their Instant Advance yet, they sent a screenshot of their transaction history but no funds were transferred to their chosen bank. What should be the next step?
Transfer to Tier 3
Albert has partnered with this ATM to provide surcharge-free ATM access to Genius subscribers.
Allpoint ATMs
Name all the specialty topics that are being escalated to TIER 2
(Instant, Lending, Cancelations, Charges)
The number of recognized countries in the world.
195
A complaint is warranted in cases in which they alleged a Genius fee charge was made without their authorization.
genius_charge_not_authorized
What do you call the transaction that tests the capability of the customer’s card to send/ receive the types of transfers we use for Instant?
Instant auth deposits
What do you call the process that is done in the Security tab that will provide someone access to the APP internationally/in blocked countries?
Whitelisting
Name the new bank account that Albert is partnering with.
The well known number of islands that Philippines has.
7,101
What do you call the funds in Albert Savings that are being refunded to Albert to proceed in closing their Albert account?
Total bonuses earned/ Savings bonus earned/ Savings bonus
In Albert Instant, this refered referred to as a payment dispute, occur when a cardholder questions a transaction and asks their card-issuing bank to reverse it.
Chargeback
Many merchants will hold an authorization amount greater than the transaction itself to ensure the customer has enough funds to cover the final amount. What do we call this charge?
Upcharge