Cases
Template used to return a lens a customer ordered in error.
What is 00279345 Returns.IOLS – Overstock?
The dollar amount CCA's can issue an RMA without approval
What is $5000?
Where corrective transactions begin
What is SAP?
The Condition Type to override a price
What is Z8C4?
Where an empty gas tank is returned
What is Scott Medical?
Template used to issue credit for shipping charged in error?
What is CS Error - Shipping & Handling – 00319585?
The return credit request once the product has been scanned in at the DC
What is Z8G7?
Order type used to issue credit for a lost order.
What is a Z8C6?
UoM items are listed as on the US Surgical Pricing Guidelines.
What is eaches?
This product does not require approval for return regardless of $ amount.
What are IOLs?
What is 00318228 D1 Lens Shipped Instead of C0?
The team that handles returns over 250lbs.
What is TMS?
Order type used to issue customer credit for shipping charges.
What is a Z8C7?
The price override reason code.
What is ZMO?
Document that shows the lowest price an acct mgr can offer without addl approvals
What are the Surgical Pricing Guidelines?
Case template where the price override decision tree is located.
What is Price Override/Case Template 00307833?
The only line that needs to be copied over when creating a BOM return from reference
What is the BOM header line?
Order type used to correct the PO # or pricing that was previously credited.
What is a Z8C8?
The SAP icon to view pricing.
What is Item Conditions?
Label that is manually created and emailed to the customer to return product.
What is a shipping label?
Case # where the BOM Component Worksheet is attached.
What is case # 00327936?
T-code to change an RMA
What is VA12?
Order type used to bill a customer for product received but not invoiced.
What is a Z8C9?
Approves price overrides when Vistex pricing is active.
What is the Contracts Team?
They must approve custom pak returns that are not an Alcon/Carrier error.
Who is the Sales Rep, Regional Director and BP of Finance?