Etc.
Non Critical
Adhoc Tasks
Call
Email
100

What is the cut-off for Sprout 

End of the month

100

Non critical alert that has changed its flag is called

Revised

100

Partial Attendance is sent before, what time?

11pm

100

How many phone attempts for a busytone

3

100

What is our email address

InvestigatorServicesAlertCommunications@iqvia.com

200

What is our new clinic provider?

Medgrocer

200

Screen to check for code of deleted analyte

Audit Trail

200

Comment placed for incomplete PRF

Push back

200

Activity Status for Left VM Dedicated

Pass

200

Critical Alert Emails for QSAF is CC'ed to....

QLPprojectservices@quintiles.com

300

What request will you file for missing log?

Certificate of Attendance

300

What special action is required for revised alert?

Call and fax to site

300

PURE is extracted from?

NEWLIMS

300

Activity Escalation type for call outbound for hospital recording

Unsuccessful

300

In Salesforce, what email address do we use for creating a new contact who has no email address in PURE?

noemail@noemail.com

400

Dispute is credited every

15th of the month

400

What is the issue for a non delivered email to a sponsor/cro who is not listed as a contact in the PCC screen. 

Set Up Alert

400

Sponsor Alert Mailbox is archived every?

Every Tuesday

400

Can we immediately add a phone number for the PC that was provided by a site personnel?

No

400

Revised Alert, site has no fax and no email. What template to use for escalation? 

FF1 Lab - Alert Failed Fax to Site - CRA / PM Escalation

500

COE is requested using

Via

500
How will you check if an alert is blinded. 

Press "double space" in QLIMS. 

500

What subfolder in our Q2 shared folder can you check our VL Calendar?

Team

500

What are the requirements for a successful read back?

Panel, analyte test, value, unit and flag. 

500

Where do we send email for site not participating

PM Escalation

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