Money Money Money
How much should we advise a Travel Agent it costs to change the payment method if they make a payment using the wrong card?
$40
Does a lap child need TPP?
No, they are covered by the adult's TPP.
When rebooking a cancelled trip, what must we submit to ensure the tickets are exchanged?
Air Ops Form
When are comments required to be left in rezagent?
Anytime we access a booking, even if just to look at it.
How do I request a carseat for a transfer?
Add it in features and collect payment.
When can we offer a refund back to the original form of payment?
A. Full cash refund TPP
B. If the trip is not cancelled but features are changed and the price of the trip goes down.
How do we reduce the price of TPP for a trip booked before 2/1/2023?
There is an option in features!
What kind of ticket can I exchange a bulk ticket for?
Another bulk ticket with the same airline.
What must be included at the very end of your comments?
Your first name and WSOL
If new air is cheaper than the original, what must we calculate?
Residual Loss
If the hotel agrees to honor the original rate on a new booking, how do we get the hotel price set to the new rate?
Accounting form (Don't forget to attach written proof of the agreed upon price).
If it is too late to add TPP, what type of travel protection is still available?
During Travel Protection can be added up to 2 days prior to travel.
If we open ENVF inventory in TMP, what must be our last step in the process?
Close the inventory to avoid extra seats being sold.
When submitting an accounting form, what must we note in the booking?
We must copy the same comments from the accounting form into the comments of the booking including the gross totals.
How can we ensure the features match the original booking when modifying?
Keep a copy of the original itinerary up in another tab and compare prior to confirming any changes.
How do we stop a booking from cancelling while waiting for funds to be transferred?
Apply a payment extension or collect any payment due over and above the travel credit.
When applying a sales adjustment for TPP, can we adjust it partially if only one pax is dropping?
No, we should be submitting an accounting form. We can only adjust the full TPP amount.
When changing an outbound flight, is it necessary to confirm and recap the returning flight?
Yes!!! Several airlines link their outbound and returning flights together and if you change one, the system may automatically change the other.
First name of the person we spoke with, reason for the call, any dollar amounts we quote, any actions taken.
Can I submit an SRD form for a travelscape hotel?
No, we must contact travelscape directly. SRD can never assist with Travelscape.
If we modify a booking, must we collect any amounts due we created?
Yes, unless the trip is only under deposit and the changes we made did not increase the deposit.
When we have a multi-tab booking, where should the TPP be?
TPP should be added to the tabs with the flights to ensure the price is calculated accurately.
Which air can be sold alone without a package?
None now, fraud protection does not allow us to book air only.
When accessing multiple bookings, must I comment them all?
Yes, it is a 20 point deduction in QA for missed comments even if we commented the rest of them.
What ages does a passenger qualify for child rates for TPP?
12 and under only. Over 12 is considered an adult.