Calendars
Critical Incidents
SAM
Language
Measurements
100
Setting a good example for your team and others...
What is arriving early, staying late, working out, being there to show you care
100
Critical incidents are...
What is chance occurrences, particularly at a time of stress and challenge
100
Insight and resolution
What is tension release
100
Try using words such as...
What is crew, associates, team players, constituents
100
What are needed to increase efforts for performance?
What is measurement and feedback
200
What name was originally proposed for Uranus?
What is George's Star
200
What is the minimum number of musicians a band must have to be considered a "big band"?
What is ten
200
creates consecutive states of tension
What is Puzzlement-recoil
200
Avoid using words such as...
What is boss, manager, employee, supervisor
200
Rewards are another mean of...
What is reinforcing values
300
What is the best way to indicate that you care?
What is how you spend your time.
300
Critical incidents present opportunities for leaders to...
What is teach important lessons about appropriate norms of behavior.
300
excites the imagination
What is stories
300
To provide helpful feedback, leaders always...
What is ask questions
300
What must be aligned with key values in order to sustain an adaptive culture?
What is support systems
400
What fruit is also called an "alligator pear"?
What is avocado
400
What's the largest and densest of the four rocky planets?
What is Earth.
400
educate and communicate
What is remembered, enorsed, and followed
400
Leaders know the power of...
What is WORDS
400
The more it dries, the wetter it becomes
What is a towel
500
To show everyone what you value, be the _____ to do something.
What is first.
500
Critical incidents are events in leaders’ lives that offer the chance to improvise while staying...
What is true to the script
500
an example of personalized customer service from the reading
What is Jim Treyz receiving two original animation cels from Disney films an example of?
500
The Disney movie with the song "A Whole New World" is...
What is Aladdin
500
What is essential to knowing how you are doing?
What is a score-keeping system
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