Australia 101
Overview:Electricity
Energy Industry
Overview:Gas
Alinta LOBs
1
What term is used to refer to people associated with the continent of Australia, sharing a common history, culture, and language?
Aussies
1
From which Ancient Greek word does the term "energy" derive, and what does it mean?
"energeia" - meaning "activity, operation“
1
Difference between Regulation and Deregulation
Regulation - Management of prices by government and regulatory bodies
Deregulation - Competitive market, Customers have a choice
1
Types of Gas Meter -give atleast 1
Imperial Meter
Metric Meter
Bulk Hot Water meters & Meter Data Loggers
1
I would like to check on a better price plan? I am hoping you can assist me .
Customer Service
2
How are dates displayed in Australia?
Dates are displayed as dd/mm/yy – 11/12/21 (11th December 2021)
2
Two kinds of electricity energy
Nonrenewable Energy Sources
Renewable Energy Sources
2
Who are licensed to sell energy to customers, provide billing and price risk management services, and offer updates to the Distributor or Metering Coordinator?
Retailers
2
Gas Network: Stages
Extraction - Distribution - Retail companies
2
I received an SMS reminder . I would like to make sure I settle my balance. I will go on a business trip next week .
Credit and Collections or Customer Service
3
What is the currency of Australia?
Australian Dollar (AUD or A$) and Cents (c) is their currency
3
Cheapest source of electricity
Coal
3
Difference between FRO and FRMP
FRMP (Financially responsible Market Participant) – retailer who bills the electricity site
FRO (Financially Responsible Organisation) – retailer who bills the gas site
3
How is gas usage charged and measured?
Gas usage is charged in megajoules(Mj) but measured in cubic meters
3
I can’t log in to your website.
Customer Service
4
What bat-and-ball game, played between two teams of eleven players, is popular in Australia?
Cricket
4
In what unit is electricity usage measured?
Electricity usage is measured in kilowatts-hours (kWh)
4
Types of Customers
•Residential
•Small Medium Enterprise
•C&I
4
How do we get natural gas?
Natural gas is created from the remains of plants and animal that lived on the earth millions of years ago.
4
I have signed up with you guys since last week online but I have not heard from you yet.
Customer Service or Sales Fulfillment
5
How many states does Australia have? Name them
Australia has 6 States
New South Wales, South Australia,Tasmania,Victoria, Queensland, Western Australia
5
Electricity Network: Stages
Generation - Transmission - Distribution - Retail companies
5
Difference between NMI and MIRN
NMI- used for electricity
MIRN - used for gas
5
Read the following gas meter: ppt
Refer to your answer as your initial meter reading (start of a billing period). If your meter reading is 9325 m3 at the end of the billing period, what is your usage?
Answer: 9001 m3
Answer: 324 m3
5
Someone is supposed to come in today to get my power up but it’s almost night and I still have no power.
Sales Fulfillment or Customer Service