Warm or Hot
The debit card status we cannot make active again.
What is warm/suspect or hot/fraud?
True or False:
Debit cards may not be ordered for customers with a negative balance.
What is true?
This decline status means the card is inactive, hot or warm.
What is Invalid Status?
Agents must speak with the card owner and properly verify the customer prior to completing _____ on a card.
What is any card maintenance?
We strive to have ____ procedural errors.
What is zero?
This cannot be ordered via paper form.
What is a first time debit card?
Cards closed for this alert may be extended up to 10 days to allow the customer to receive a new card.
What is Mastercard Alert?
Six minutes is.
What is the ideal average handle time (AHT)?
Returned debit cards are held for.
What is 30 days?
This should be at least 90%.
What is average QA score or average survey score?
This should be at least 72%.
What is availability?
Customers can sign this at the branch to reactivate a hot card.
What is a Hot Card Release Form?
One criteria to achieve Agent Recognition is.
What is availability at 82%; QA of 98%; 0 misses on procedures; 0 misses on customer verification; 95% survey score?