Dispatch 101
If a Zone RA or COC doesn't answer your phone call, what can you do?
Call again, send a text to see if they got your phone call
Zone - call their partner
COC - call their personal phone, if no answer, call ADOC
When should IR's be completed by?
Immediately following the incident or by 8 AM the next day
What time is duty check-in and duty check-out for weekdays? for weekends?
Weekdays - 7:45 AM & 4:45 PM
Weekends - 4:45 PM
Having red solo cups is a policy violation. True or False
False
Which type of call(s) can go to alone? Which type of call(s) do you need to call your partner?
Alone - lockouts only
Together - everything else
When serving as Dispatch, you get a call that a student needs a temporary card, what do you do?
Ask student why - did they lose their titan card or is it an access issue?
Send out Zone RAs to meet student
Note in the log
What is your required response time?
10 minutes
You are on rounds and come across a policy violation - what should you do?
Handle the situation
Record everything for an IR
Call Dispatch so they can note it in the duty log
A resident who is 21 is drinking in front of their roommate who is under 21, but the roommate is not drinking. This is still a policy violation since alcohol is present and someone is under 21. True or False
False
What time are rounds on weekdays? What time are rounds on weekends?
Sunday - Wednesday: Rounds begin between 8:00-8:30pm and between 10:00-10:30pm
Thursday, Friday, & Saturday: Rounds begin between 9:00-9:30pm and between 11:00-11:30pm
If a student calls for a lockout - what do you ask the student? And who do you call next?
Ask student for where they live & where they are currently located
Zone RAs (switch off who you call)
A Fire alarm goes off in the building you live in and you are on Zone duty - what do you do?
Call COC, dispatch RA, and then duty partner
Evacuate with residents and wait out front for UPD, COC, & Duty Partner
Write IR if there is a policy violation
Collect Case Number from UPD
What surfaces can you use the blood kit on to clean up blood? What surfaces can you not clean up?
Yes - concrete, walls, tile
No - carpet
A resident gives their Titan Card to their guest to enter the building. Is this a policy violation? If yes, which one(s)?
Yes - Guest & Keys
If you are not on duty and you see someone violating a policy, what do you do? For at night and during the day?
At night: Call RA on Duty
During the day: Text/Call your CC - if they are not answering or available, text/call COC
If a fire alarm occurs, what do you include in the duty log?
Building/Room number where it happened
Students name
UPD Case Number, & UPD Officer Names
If an IR was submitted or not
If the building evacuated or not
You are knocking on an apartment door for a noise complaint and the residents are not answering and you clearly hear someone inside the apartment, what do you do?
Knock for 3-5 minutes and then if the residents do not answer write an IR
If you turn off the water for a kitchen sink, what other apartments do you have to turn off their kitchen sink? You are in Acacia 202.
Notify all of the apartments above to prevent further filling of the sinks below. In this case: 302 and 402
A student set off the fire alarm by smoking a vape pen and they did not leave their apartment during the fire alarm - what policy (policies) did the student break (if any)?
Smoking
Fire Safety
A student calls saying their card isn’t working on their door. You go to the call as a Zone RA & when they swipe their card, it lights up red. You try the master swipe and it works. It is 7pm on a Saturday - what do you do?
Zone RAs get approval from COC to issue a Temporary Access Card
Zone RAs issues the temp card & tell COC the Temporary Card information
Residents can fill out Access Card Issue Form in their portal
You get a call from a parent and asking about their student's room change - what do you do?
You can share the room change process - student needs to submit a room change request which the Community Coordinator of the building will review, the student can reach out to the CC by email
Encourage them to have their student to reach out if they have questions/concerns
You receive a call from dispatch that a student needs a temp card, what do you do?
Meet up with the student to confirm why they are requesting temp card
If they lost titan card or lost access - call COC to get approval for temp card, provide COC with resident's info
After COC approval - go to office to issue keys and text COC the picture of the keys
What do you need in your duty bag? How do you get more supplies if you missing any?
Batteries, Screwdrivers (2), Water Key, Blue Tape, Caution Tape, Gloves, Zip Ties, Flashlight, Pens
Extra supplies can be found in the SLRC, Juniper closet, Willow closet
If not, contact CC or COC
While on duty, you are documenting a student who has marijuana and was smoking? The student is over 21. What is your response to this?
IR
Tell the student they have the option to remove the marijuana from housing property - if they are unable to remove it themselves, we have to dispose of it by flushing it down the toilet
Replace batteries (while putting in the last battery, hold light until it flashes quickly)
Reset the lock (#323232)
Swipe their Titan Card to ensure it works
* submit maintenance request if the lock is still not lighting up after replacing the batteries