First Things First
This sets the tone for a good dining experience.
What is a positive first impression?
This is the root word of 'service' and its meaning.
What is "serv", meaning 'to serve someone' or 'to present food or drink to someone?'
This is how good leaders can serve their staff.
What is ensuring the staff is successful through positive work habits and training?
This is why it is important to establish a comprehensive system for addressing food allergies and dietary restrictions.
What is "to ensure guests with allergies or restrictions are safe and satisfied?"
This is an effective strategy for servers to enhance the dining experience for families with young children.
What is "providing entertainment like crayons and offer quick snacks if needed?"
This is one of the least expensive and most effective forms of advertising.
What is word of mouth and first impressions?
This is a benefit of good customer service.
What are decreased marketing costs?
The feeling that guests take with them from their experience with a restaurant.
What is hospitality?
This is what a server should do if they are unsure about the ingredients in a menu item when a guest asks about potential allergens.
What is "ask the chef or another knowledgeable staff member before serving the dish?"
This is an effective way for restaurants to encourage guests to provide feedback through comment cards.
What is "offering incentives such as discounts or complimentary items?"
This is the recommended practice for making a positive first impression upon guests' arrival.
What is greeting guests immediately upon arrival.
This often gives a restaurant or foodservice operation a competitive advantage over others.
What is the quality of customer service?
The term that relates to the interaction between a guest and host, including the service, care, attention, and physical environment.
What is hospitality?
This is the primary responsibility of restaurant employees when serving guests with disabilities.
What is accommodating guests with disabilities discreetly and respectfully, ensuring their needs are met.
This is what valuable insight guest feedback provides to a restaurant or foodservice operation.
What is "insight into the quality of customer service?"
This creates a welcoming environment and improves first impressions.
What is maintaining the cleanliness and appearance of both the inside and outside of the restaurant is important?
These two elements are critical to a high-quality customer experience.
What are service and hospitality?
This is who ensures prompt, friendly, and professional service from the time a guest arrives to the time of departure.
What are "all employees?"
This is a helpful service tip when serving a guest in a wheelchair.
What is "seat the guest in an area with plenty of space?"
This is the first step in effectively resolving a guest complaint.
What is listening attentively to the guest and maintaining eye contact.
This is how employees should dress to make a positive first impression.
What are clean, wrinkle-free uniforms that are appropriate for the setting?
This element attracts a guest to one operation over another.
What is a "competitive advantage?"
A behavior that is considered inappropriate for restaurant employees in front of guests.
What is drinking, eating, or chewing gum?
This is why it is crucial for servers to be aware of children's dietary restrictions.
What is "to avoid serving potentially dangerous allergens?"
This is why it is important to recognize signs of an upset guest early in their dining experience.
What is "to quickly resolve issues and potentially turn a dissatisfied guest into a repeat customer?"