ALL ABOUT PERKS

Prelude

100

Purina Perks launched its pilot app in what mobile app store?

Apple App Store/ App Store

200

What personal information will Purina Perks program be asking for?

• First Name
• Last Name
• Email Address
• Zip Code

300

Can you give at least 5 participating brand for Purina Perks Program?

 Alpo; Beggin’; Beneful; Beyond; Busy; Cat Chow; Kitten Chow; Dentalife; Dog Chow; Puppy Chow; EverRoot; Fancy Feast; Friskies; Just Right; Kit & Kaboodle; Moist & Meaty; ONE; Petivity; Prime; Pro Plan; Pro Plan Veterinary Diets; Tidy Cats; and Whisker Lickin’s.

400

When was the Purina Perks app made available to Android users?

April 2023

500

There are four different icons of the app that the user could always visit, What are those?

• Home
• My Pets
• Perks
• Train

App

100

this is the Tab/section of the App where the consumer can upload receipts and claim rewards using their points

PERKS TAB

200

Is there a limit to the number of pet profiles a consumer can create?

No. 

300

How many points will the consumer get after creating a pet profile?

400 Points

400

how long does it take for the points to be added to the consumer's account after completing activities within the app.

 points will be added to your account within 2 - 3 business days from the date you earned them.

500

For points tied to receipts how long does it take to reflect on my account

all submitted receipts go through a verification process and this process can take up to 3 business days.

Rewards

100

majority of our digital rewards arrive from what email?

[e-mail]

200

How many days does it take for digital rewards to arrive/receive?

Digital rewards can take up to 3 BUSINESS DAYS  

300

Will myPurina notify me when my digital reward is sent?

At this time there is no alert in the app when digital rewards are delivered. 

400

How long does it take for Physical Rewards to arrive

approximately within 10-14 business days.

500

Is there a limit for placing orders for digital and physical rewards?

there is no limit

RANDOM

100

What are the requirements of each receipt?

• Receipt images must be legible, in jpeg format and display:
  
  
  • Date & time of purchase (time for in-store receipts)
  • Retailer name
  • Full receipt to be scanned
  • Eligible Purina products

200

Why does our verification process take up to 3 business days?

Because receipts are being reviewed manually

300

How can our consumers view their submitted receipts?

myPurina app under Perks > Earn > Submit Receipt > Active Receipts.

400

When adding Goodwill points what are the things that you should include on your case text notes?

-Date Uploaded
-Receipt dates
-Store
-Eligible Products
-How many points were added

500

 THis program is free in the myPurina app, and it’s packed with weeks of ideas to help you and your pet bond. Plus, tons of free articles and videos for dog training and cat training are available, and they are all created by Purina experts.

The HAPPi™️ Program

SPECIAL

100

I spent $200 on eligible Purina products, how much reward value will i get from this?

$8.00

200

I wan to redeem this reward worth $10, how much should I spend on eligible Purina products?

$250

300

What digital rewards are being sent from [e-mail]?

MyFancyFeast.com & Petzey digital rewards

400

How many Main tabs do we have in Capillary? and what are those?

5 - Overview, Loyalty, Events, Incentives, and Communications

500

This is our database/CRM that will assist us in handling Purina Perks or myPurina App-related consumer inquiries.

Capillary