Peace of Mind
Spruce
Tax Identity Shield
Emerald Card
Refund Transfer
100

When does POM expire?

It does not expire

100

How many days sooner can you receive your refund with Spruce?

5 days sooner

100

Tax Identity Shield is usually compared to what competitor?

LifeLock

100
True or False: You can review your Emerald Card balance through your MyBlock account.

True.

100

What is the fee for attaching Refund Transfer?

$42

200

Tax Notice Support starts at how much?

$99

200

What is Spruce's APY %

3.50%

200

All a thief needs to file a fraudulent return are these 3 things

Name

Birthdate 

Social Security Number

200

True or False: Emerald Card is FDIC insured. 

True

200

What was 2024s fee for Refund Transfer?

$39.95

300

POM reimburses up to how much?

$6,000

300

Spruce track this to help with your budgetting

Spending

300

The average out of pocket loss per victim of identity theft is

$1,100

300

Where can you reload Emerald Card?

Walmart®, 7-Eleven® and Dollar General

300

How does the Refund Transfer process work?

Once the IRS sends the refund to our bank partner, the fees and other authorized amounts are deducted, and the remaining funds are provided to the client as directed.

400

Audit Representation starts at how much?

$250

400

Spruce has no fees on what?

No Monthly Fees

No Minimum Balance Requirements

No Overdraft Fees

400

Tax Identity Shield greatly impacts client retention by how much?

76.6%

400

Tax Preparers who used their own Emerald Card had an Emerald Card attach rate more than __% than their cardless peers.

23%

400

What additional fee is added for a client wanting a check after selecting Refund Transfer?

$25

500

POM claims are processed within how many weeks?

6 Weeks

500

How many conveniently located ATMs do we have available for Spruce?

Over 55,000

500

What does your client need to do to activate their Tax Identity monitoring?

Nothing

500

Name 2 or more reload network partners with Emerald Card.

  • Vanilla Reload®
  • Walmart Rapid Reload™
  • Green Dot®
  • MoneyGram®
  • Western Union®
500

Clients must have an expected refund of at least $__ greater than all authorized payments to be eligible for a Refund Transfer Account.

$1

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