Take a Guess
What is the equity value?
The equity value is taking what the resource is worth, the current market value (CMV) and subtracting any loans or liens that are outstanding against it.
How should CHIP be read?
From left to right, top to bottom
Benefit Verification
Where can you find information about Nonreceipt Exclusions?
TC 25001.030
ISM is valued according to ........
Presumed maximum value (PMV) rule (one-third of the FBR plus $20), or the Value of one-third reduction (VTR) rule (always one-third of the FBR.)
What should a CSR do when a nh alleges filing a claim, but it cannot be located in the system?
Create a claims lead in eLAS with the remarks “PRIOR FILING ALLEGED, SYSTEM NIF” (not in file), and leave as-is without scheduling an appointment.
What is H.E.A.R?
H is for Hearing, or actively listening.
E is for empathize.
A is for acknowledging, or in some cases apologizing.
R is for finding that resolution to their issue.
What actions are not subject to an appeal? Give one example
Actions that are not initial determination are not subject to appeal.
• Suspension of benefits pending investigation of entitlement •Denying a request to be made a representative payee in some situations• The rate of withholding to recover an overpayment •Disqualifying or suspending a person from acting as a representative in a proceeding before SSA
What Action folder would assist CSRs with navigating CHIP and offers word search options?
Keyword Search
For T16, which query would a CSR used to check the status of a nonreceipt?
For T16, use the Treasury Status Query (UPTQ) or TCIS
Greg is calling because his son (also his payee) just bought him a new TV that was on a good sale (the old TV broke). His landlord just advised Greg that his rent was short this month. What type of use is this?
Improper use
What is form SSA-7050 used for?
What is the window period?
The window period is from the end of the COM from the prior month up to AND including the specified cutoff date before the cycled payment is due.
To be eligible for SSI, an individual's ______ _____ cannot _____ the _____, even though all other conditions of eligibility are met.
To be eligible for SSI, an individual's countable income cannot exceed the FBR, even though all other conditions of eligibility are met.
Which query would a CSR use to determine a nh PIA when WEP is involved?
ICERS
True or False: The form SSA-623 is required from organizational payees.
False, it is actually form SSA-6234.
What system is used to make corrections to a nh earnings?
Earnings Modernization System (EMS) or EM 2.8
What is the G/K cutoff?
The G/K Cutoff is the last day that an input can be made which will result in the system issuing an automated notice in time to permit reduction of the next month’s payment
What are some reasons or actions that may cause someone to miss a payment or stop receiving payments?
Direct Deposit Change or Address Change • Mail Delays • Bank account issues (Closed accounts, bank received funds but there may have been overdraft or other expenses taken) • Fraudulent Direct Deposit changes • Changes in representative payee
True or False: Spouses and children can receive benefits off a nh who is receiving disabled individual benefits.
False, disabled individual benefits are under T16 (SSIDI)
Where specifically are ADM/ADMHP and 2560/2560HP MDWs sent?
To the FO in that person’s jurisdiction and to the PC assigned to the specific individual based on their SSN or type of claim.
The WRPS (Wage Reporting Problem System)
What is ABLE and its use?
An Achieving a Better Life Experience (ABLE) account is a tax-advantaged savings account for a person with a disability. You can use an ABLE account to save funds for many disability-related expenses. Anyone, including the account owner, family, and friends can contribute to the ABLE account
When is Stop G used?
It is used when an endorsed or signed check is lost, stolen, or destroyed.
What is the duration of marriage requirement for a current spouse or ex-spouse to receive mother’s or father’s benefits?
There is no duration requirement