What do Troubles and Low Batteries have in common in their procedures?
If zone Restores(RE) then you can full clear it, regardless of how many times zone has been recieved.
100
What screen do you use to access the schedules?
CTRL + W
100
What type of test categories do we use?
Type 1 - Customer Test
Type 7 - Future on test
100
What does "T" stand for?
Temporary
200
What type of Alpha alarm do we NEVER dispatch on?
CRITICAL CONDITIONS (CC)
200
What does ICC stand for?
Internal Communications Center
200
What two screens can you access to see the Next Expected Event?
CTRL + W
CTRL + F10
200
What do we never place on test?
Any account that is greyed out (OOS) or if a CS# starts with a 9
200
What authorization is needed to extend a close time on a National account?
PIC with SCH=Y or T or a U or L CODE
300
What is the alpha alarm hierchy?
FA
HU
MA
CM
BA
All other
300
What is type of alarm does OS&Y typically come in as? and what does it stand for?
Supervisory
Outside Stem and Yolk
300
What does LSL and CSL stand for?
LSL = Local Schedule Logging
CSL = CMC Schedule Logging
300
What do we place on test for all Fire signals?
FIRE
SUPERVISORY
TROUBLE
300
What is CR permissions?
Customer Representative Permissions, Someone who is on the call list or contact page.
400
What are all the clear codes that can be used on an Alpha Alarm? (Hint: 6 total)
FC
FCS
HUD
PAGD
PAGS
PC
400
What three types of Resume alarms(RA) will you handle?
HOLD UP(HU) COMM/NATL
PAGER
OVERNIGHT SIGNAL (ONS)
400
What does PVF stand for?
Passcode Verification Failure
400
What is a Runaway signal?
Any signal that is received a minimum of 3 times a minute for a period of 10 minutes or more.
400
What is required to transfer a national account to data to update the cross street?
PIC with DAT=Y or a U or L CODE
500
What is the difference between a delay and a suppression?
Delay: Hold alarm off in a different priority until delay is over, then it is handed back to another agent to handle the rest.
Suppression: Keeps MAStermind from notifying our agents of that Zone until the suppression is over.
500
How is an Undefined signal(US) handled?
If system is a Fire only system, it will be handled as a Fire Signal.
Any other system type it will typically be handled as a Burglar signal.
500
If you see a schedule on file labelled "STORE" and another labelled "PHARMACY", and the customer wants to extend the close time, what should you do?
1. Verify which schedule they want to extend the close time for
2. Verify PIC
3. Highlight the schedule they want to update
4. Update times accordingly
500
If the customer states the system should be out of service what do we do?
Place the system on test for 31 days and transfer to CAST