Cloud
The NOC
ACC-Service Elements
Things your MGR says
Managed, Project, Cloud
100
From a financial point some consider cloud as an _______vs.____
What is Op-Ex vrs. Cap-Ex
100
The early detection system that AllCovered uses for performance tuning and fault monitoring of your IT Network.
What is The Network Operations Center
100
Proactive server management, patch management and server optimization
What is Unified Management of Servers
100
Because they don't exist in CRM!
What is Why haven't you visited this customer?
100
Full System Management
What is Managed IT Services
200
A cloud feature is to have access to your technology resources from anywhere anytime
What is Remote Access
200
Located in the NOC, this is responsible for troubleshooting and resolution of all client support issues.
What is Customer Help Desk
200
Computer optimization, windows updates and patch management and anti-virus and anti-management with automatic updates.
What is Unified Management of Desktop and Laptops
200
Engaging ALL Covered to perform a technology assesment
What is the next step in the process?
200
Network Design and Infastructure
What is an IT Project
300
I still own my severs, some on premise, but others are supported and located in the cloud.
What is Co-Location
300
I lost my password, I cant find that document I was working on, these are examples of a support level our help desk offers
What is Level 1 Support
300
Hosted PC Backup, email archiving, disaster recovery
What is Cloud Computing
300
I am waiting for the customer to get back to me
What is When is this going to close?
300
Application Development
What is IT Projects
400
An Enterprise Class Data Center located in Chandler is the All Covered "Cloud"
What is CyrusOne
400
All of our NOC and help desk engineers are located here
What is Our building
400
Local backup and restore for servers, IT Projects, upgrades and security and threat assessment
What is Services and Infastructure
400
I am running a little late
What is Why are you not at your desk at 8:00am
400
Business Continuity
What is Cloud Services
500
A Picture of "The Cloud" is posted in this area
What is Mikes Cube
500
Improved communications, faster resolution and improved quality control
What is the benefits of our Remote Support Team.
500
Support escalation management for third-party providers
What is Help Desk
500
I have been working with (Taci/Mike/Mike/Ron)
What is So you have no All Covered pipeline?
500
It Strategy, Monitoring and Help Desk
What is Managed IT Services
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