WQ/ PDI/ Corp Teams
A process that adds any new or updated coverages not originally captured on a patient account.
What is the Coverage Manager and/or Insurance Discovery?
PASS averages approximately 600 of these patient communications and approximately 300 of these patient communications on a daily basis.
What are Phone Calls and MyChart Billing Messages?
The record highest self-pay cash in the history of UW Medicine was collected this month.
What is March 2025? $19.4M!
When a patient would like to dispute their balance this account activity can be used.
What is a Contested Status?
A new Epic feature PASS Customer Service is hoping to implement in the coming year.
What is the MyChart Virtual Assistant and Live Chat?
The PASS Credits team wraps up the largest of this escheatment process ever completed.
What is the WA Unclaimed Property Process?
A comprehensive project of workflows on these types of accounts were completed this year.
What are the Corporate and Institutional Accounts?
PASS manages this Financial Assistance program if regular Financial Assistance is denied.
What is Financial Assistance Hardship?
The Release of Information Team maintained a year-round compliant turnaround time of this many days on billing records releases.
What is 15 business days?