Cant Connect
This colored cable must be connected to the modem and router for WIFI to connect
What is an Ethernet cable
These are the channels recommend for router connected to Spectrum Internet
What is 1,6, or 11?
If purchased by a customer this can substitute a standalone modem and wifi router.
What is a Gateway//Modem/Router Combo?
This tool may allow you to view a Spectrum Wi-Fi customer's network information
What is Prime Home/Scope?
Some customers use this to receive their emails on Ipads, tablets, or cellphones
What is 3rd party email clients?
Device Management shows pending and no MAC address
What is Activate the customers modem?
To verify a customers' speed, we use this piece of charter equipment
What is a Modem?
What are the 3 cords connected to an internet modem
What are the Coaxial , Power, and Ethernet cables?
All but one of Spectrum's WiFi routers have these two wireless connections
What is 2.4GHz and 5GHz?
What is the acceptable speed threshold for 100 MBPS?
What is 70 MPBS download and 3.5 MBPS upload?//What is 70% of the package?
This IP address never changes
What is a Static IP address?
Devices that can cause wireless interference
What is---> Baby monitors, furniture, walls, microwaves, Bluetooth devices, neighbors WiFi networks etc.?
Your customer is unable to login after authenticating. After researching the username you notice the information is attached to the customers old account.
What is an Email Transfer?
This will appear for a customer within 7 days of activation and can stop a customer from enjoying internet services if they disregard the notice or disagree
What are Terms & Conditions?
The only device that will calculate an accurate speed-test
What is a PC/Laptop?
This device can have multiple Ethernet ports
What is a Router?
What are the options for Wi-Fi installation?
What is self install and professional install?
This tool allows agents to view what the customer sees if a customer calls in with email issues, with the customer's permission
What is Go To Assist?
This type of connection is needed for customers who want to connect more than one device
What is Wireless Internet/WiFi?
This is the activation fee for every customer that chooses to opt in to our wifi?
What is $9.99 activation fee?
The IPV4 address can be found here *Daily Double*
What is SCOPE?
The amount a customer pays for Spectrum Wi-Fi when they have Ultra internet speeds
What is Free?