letters
What is the letter that we use to help explain residual interest to the cm?
10 extra ptns
letter 100588
True or False> The daily cash rate at the atm is $600.00 and this resets at 12 midnight PST time
50 extra ptns
false> The cash rate is $500.00 and it resets at 12 midnight EST
Is the following statement true: 20 extra ptns
Discover is accepted nationwide by 99% of places that take credit cards, according to the Feb 2021 issue of the Nilson Report. If you know of any merchants that currently do not accept Discover, feel free to refer them here: https://referamerchant.discoverglobalnetwork.com/
this is factual
True or False>
When the customer is locked out of the OOB process online, you will show a banner in eSolutions and the account will be locked under the Security Code tab.
20 extra points
True
How do you delete a BT frontline?
(worth 300 ptns if you can provide the link as well)
right click & delete
use Balance Transfer (General Servicing/ Post-Book) Procedures
Use this letter when the AB/AU is removed at the cm request?
20 extra ptns
letter 100690
True or False> Merchant timeframes to issue credit from the date of the cancelled sale or return....the timeframe for Recurring transaction is 15 days
30 extra ptns
True use Authorizations Base Document
Fill in the blank to this statement:
We have (Blank) to automatically make payments for you and avoid this in the future. It's free and you can set for the minimum payment, fixed amount, or statement balance.
Worth 20 extra ptns
We have DirectPay to automatically make payments for you and avoid this in the future. It's free and you can set for the minimum payment, fixed amount, or statement balance. LINE 35
What is the definition of this memo>
SECURITY CODE SUPPRESSED
40 extra ptns
- This means that the code process is suppressed. However, we see it often on accounts that just access the code process online.
What is the last thing you need to do when completing a message
20 EXTRA ptns for each correct answer
ask cm if this address your concern
add a label
notate in orion
resolve the chat
What letter is used when the Metal card is returned?
this is worth 20 extra points
102293
T/F> when completing a cash advance, the fee is charge every 2 times the cm does a cash advance unless the cm has a promotional offer on the account.
20 extra ptns
False> the cash advance applies EVERY time the cash advance is completed
When would you use this can: You can find your APR on the PDF version of your statement. Simply click ‘Activity’ at the top of the page and then ‘Activity & Statements’. From there, select your current statement in the ‘Select Activity or Statement Period’ section and then ‘View Billing Statement PDF’. You’ll see your APR in the ‘Interest Charge Calculation’ section.
20 extra ptns
line 70> use it to help cm on the WEB APR Navigation
What does this mean on the account>
SECURITY CODE SUCCESSFUL VALIDATION
80 extra ptns
- The customer entered the code they received successfully.
cm is on the web an needs to know how to remove AU what can do you use?
60 extra ptns
(line 102)
What letter is used to explain the CBB adjustment?
40 extra ptns
100720
T/F> Letter # 100536 is used to confirm the closure on the account
True
Fill in the blank :To view your (BLANK), please select "Card Services" from the navigation bar then click "(BLANK)". Next, click the "Your Transfers" tab and select ”See Details” to see your balance transfer terms.
To view your balance transfer terms, please select "Card Services" from the navigation bar then click "Balance Transfers". Next, click the "Your Transfers" tab and select ”See Details” to see your balance transfer terms. LINE 127
What is the procedure when you see the following memo?
SECURITY CODE UNSUCCESSFUL VALIDATION
This memo means >The customer did not enter the code they received correctly. We would inform the cm to enter to the code that is found in the body of the message and this is the one they want to use
where in orion would you navigate to "SEND LOGS". There is a button that will lead you to another button to reach the send logs...hint this is found in Orion
use the about button on the header of orion
If an account is apart of a data breach, or mentions that they were not alerted of the breach,(this) letter must sent
100076
T/F> Money Orders, Traveler's Checks, Wire Transfers, Lottery Tickets and Savings Bonds are all sources that relate to a Cash Advance
30 extra ptns
True
Build this can for an extra 100 ptns:
You can track your card order in 3 easy steps:
1. Select "Card Services"
2. Click "Manage Cards"
3. Choose "Track" next to "You have one or more cards on the way"
add your did this address your concerns at the end of the chat before sending it to the cm
If there is not channel/ option available for the cm to receive code, what do we need to do?
All Channels Suppressed: if a customer changes all of their contact information, for a period of time, no contact information will be available and the customer will be prompted to call CPS (Security) - Fraud Prevention at log in. The following memo will be posted on the account: SECURITY CODE x STARTED NO VALID CHANNEL.
explain what a suspended status vs revoked status is?
what is the difference between these.
50 extra ptns if you provide the correct link doc or can for this
Suspended> Accounts are reviewed systematically each month (cycle date) to determine if charging privileges should be reinstated. If the account is eligible to restore charging privileges, the customer will be notified.
Revoked> the account is closed
link> Suspended/Revoked Status Procedures
can line> 186 & 189