Customer Service
Phones are acceptable to use in resident areas.
What is NO.
If you have down time it is still not acceptable to be in a resident space on your phone. This includes the Pub, Bistro, Care Suites Lounge or Memory Care.
The date that you need to elect your benefits by.
What is November 24, 2025
This state is the largest producer of cranberries in the United States.
What is Wisconsin.
This is the number you call for prn medications, falls, pain, chang in condition, or unsure if you should/shouldn't give medications.
What is the on-call HHA Line.
This is located in the nurse's station and memory care area - save it in your cellphone.
This should occur when there is no supply, instead of stating 'no supply'.
What is notify nurse or tell the Lead.
Put in a note "ordered medication or told nurse" If you don't notify the nurse or lead and do not tell someone it is a med error.
This is the frequency that we perform Customer Service Rounds in Memory Care and Care Suites.
What is hourly.
These rounds must be completed on all shifts.
A required step when you find a replacement for your shift.
What is do a swap in UKG and make sure that they know at work.
The state that the Macy's Day Thanksgiving Parade takes place.
Where is New York.
This is what the common spaces should look like at the end of your shift.
What is neat & tidy - with furniture put back
Where you place empty med card tops what contain PHI.
What are shredder boxes.
This is how we answer the walkie talkies.
What is acknowledgment that someone is calling you.
There is no need to convey where you are or what you are currently doing unless asked.
This is how I receive a monthly bonus on my paycheck.
What is the Good Standing Bonus.
Received through punching in on time, good attendance and no disciplinary actions. FT employees receive a $200 bonus and PT receive $100.
The approximate number of turkeys consumed every year.
What is 46 million.
Daily grooming includes this.
What is hair care, shaving (men & women), cleaning faces.
Remember how you want to look when you come out of the house.
Next step when on the last row of medications for narcotics or low on eyedrops but not on cycle fill medications.
What is reorder medication.
This is when it is okay to take a break outside the break room (i.e. the pub).
When the space is not occupied by other employees or residents.
It is always expected that you clean up after yourself including washing the table. Please be courteous to anyone that might be using to work out of.
The date our next quarter Relias is due.
What is December 31, 2025.
Please get this done early so you don't have to worry about it over the holidays.
The year the US Congress officially established Thanksgiving as the 4th Thursday of November.
When was 1941.
Some ideas of things to do if you have down time.
What is sweep, mop - clean!
Hospice medications come with this many days of medication.
What is 14.
Make sure you order the medication when on the last 7 doses so we get it in time.
Sleeping at work is an acceptable practice.
What is NO!
Sleeping or the appearance of sleeping on the job is grounds for immediate termination. Your workspace is required to be properly lit - keep lights on.
When I write my name on the schedule I am committed to work the shift.
What is FALSE.
Priority always goes to those that are picking up in UKG - even if you write your name on the schedule.
This has been the largest movie opening on Thanksgiving to date.
What is Frozen.
This is how we should greet our residents, families, co-workers.
With a smile and friendly conversation.
This needs to be done at the end of the shift.
What is sync the tablets and log off (meds & services)
When this isn't done your last items charted show as missed.