Customer Service
All Saints provides trash bags in Assisted Living residents.
What is NO.
Trash bags are provided for Care Suites and Memory Care only.
You must work the following weekend if you call in on your scheduled weekend.
What is true?
The Bistro doors are accessible to staff at anytime.
What is no?
This is not an exit and entrance for the building and messes up the temperatures of the common spaces.
What percentage of Valentine's Day cards are purchased by women?
a: 55%
b: 75%
c: 85%
d: 65%
What is c: 85%
Taking out garbage and recycling.
What is My Job.
Frequently our MBWA is finding recycling not being taken out. Garbage must be taken to the dumpster and not left in the housekeeping trash.
The main purpose of Customer Service Rounds.
What are the 4 "P's"
Placement, Positioning, Potty, Personal Needs
Self Reviews are completed in UKG and are the first step in the Review process.
What is true.
Please use a computer (not phone or tablet) and complete by 2/28. Once done your supervisor will connect with you to complete the final steps.
A top focus area for Memory Care.
What is Fall Reduction.
Reducing falls takes everyone. We need eyes, ears and our FALL KIT to help prevent future falls.
This mammal has the largest heart.
What is a whale.
Signing out a medication in the narcotic book when administering.
What is my Job.
When a resident makes a mess in the bathroom the expectation is...
What is clean it up.
Housekeeping services are provided to our residents only 1x/week. It is our responsibility to lightly clean their apartments between cleanings.
When finding a replacement for a shift this is an essential functions.
What is doing a swap in UKG or if unable tell Mary Kay.
Failure to do this may result in attendance points for you.
Arguing with a co-worker or other employee about your work assignment is unacceptable.
What is true.
Professionalism is expected at all times of all employees.
This country produces the most roses for Valentine's Day every year.
What is Columbia.
Timely escorts.
What is "My Job"
Nurses have received numerous complaints that escorts are not happening.
When looking for cleaning supplies it is ok to go through a housekeeping cart?
What is NO.
Housekeeping carts are like their office, we should not rummage through them. Many times, they are even locked.
The 3 elements of shift hand-off.
Hand off keys & Tablet
Discuss resident needs/rounding
Punch out timely
The space your personal items (coats, food, purses) should be stored while working.
What breakroom.
When we enter the building, we are entering the home of our residents - we are their guests. Please do keep your items in the breakroom so not to leave stuff throughout the home of our residents.
"Heart to heart" means this.
What is: to be honest.
Diabetic testing strips need to be dated when opened.
What is "My Job"
This is even new to us! It is required that test strips are dated upon opening them.
What is False.
All doors should be closed softly - especially the Memory Care door.
This is how I receive a monthly bonus on my check.
What is the Good Standing Bonus. Received through punching in on time, good attendance and no disciplinary actions.
Full Time receive $200 bonus and Part time receive $100.
If you are scheduled to be on the floor right now you should be at this meeting.
What is WRONG!
Unless you work it out with your supervisor you must attend a meeting outside of you regularly scheduled work hours. Staff meetings are posted for the entire year.
For 2025, this many BILLIONS of dollars are expected to spend for Valentine's Day in America.
What is $27 Billion
Treat work keys as personal property.
What is NOT my Job!
Keys should be handed off from shift to shift - person to person. If keys are missing report immediately so we can find them, and everyone can do their job easily.