All Staff Jeopardy

Customer Service

100

Should you greet a patron when they walk in?

Yes. 

If you got this wrong I would genuinely fire you. - Karl

200

What are some examples of proactive customer service?

Taking out fitness equipment ahead of time in the morning, proactively giving lifejackets to kids with non-coastguard approved flotation devices, etc.

300

Facial Expression that SHOULD be used when dealing with any customer

Smile!

400

A kid is not tall enough to go down the slide, their parent is angry and talks to you and says "My kid has been going down the whole time, the other lifeguards were okay with it, why can't he go down now?" What do you do?

Respectfully explain the situation, apologize for your co-worker's mistake, and send them to the manager if they continue to argue.

500

You get assaulted during a teen takeover. What should you do?

Run. Hide. Fight.

First try to run, then hide, and if all else fails: FIGHT >:) (Karl approves of the last option only)

First Aid/BLS

100

Minutes until you call 911 for a nosebleed

10-15 minutes

200

Substances used to preserve a tooth (just get one option)

Milk, saliva, coconut water, saline

300

A person is undergoing cardiac arrest. For every minute an AED is not present, the chances of survival decreases by what percentage?

10%

400

How many wounds are there in an electrical burn, which wound should be treated first, and why?

There are at least 2 wounds: and entry wound, and an exit wound. The exit wound should be treated first because it is larger.

500

A patron actively drowns at the dive well, gets saved, and then comes back hours later with the following signs and symptoms: 

Difficulty breathing, persistent coughing, vomiting, pale or cyanotic skin, confusion, and disorientation.

What should you recognize the patron is experiencing?

Secondary Drowning

Stages of Drowning

100

1st Stage of Drowning

Surprise

200

3rd Stage of Drowning

Unconscious

300

2nd Stage of Drowning

Respiratory Arrest

400

5th and 6th Stage of Drowning

5th - Cardiac Arrest

6th - Death

500

4th Stage of Drowning

Hypoxic Convulsions

Lifeguarding Acronyms *AND* what they stand for

100

Acronym used to treat swelling and bruising

Rest

Ice

Compress

Elevate

200

Acronym used to identify a stroke

Face drooping

Arms uneven when raised

Speech slurred

Time to call 911

300

Acronym describing qualities of a good lifeguard

Confident

Attentive

Responsive

Empathetic

400

Acronym that describes the customer service process

De-escalate the situation

Evaluate your options

Act quickly on your actions

Look back and reflect on the outcomes

500

Acronym that lists observations to look for during a secondary assessment

Deformities

Open Wounds 

Tenderness 

Swelling