SALES
Is it optional to inform the customer that the membership is a recurring charge?
NOOOOO
What promotion are we running on memberships?
Tell me one way to get a review?
AROD?
True or False
There are certain times where you are allowed to wear headphones or air pods?
FALSEEEEEEEE
Name 3 general managers from the GA district.
Zabi, Kevin, Tim, Melissa, Jeff, Que, Aaron, Fyves, Dwight, Jay, Vernell, DK, Justin
How many members does your location have? (within 50)
GM TO VERIFY!
True or False
The customer is signing a contract when purchasing a membership
False
The customer can ADJUST their account at any time.
Where should review cards be kept during your shift?
Lanyards
Can you load from the passenger side of the vehicle at any time?
Never
How often should you check your vacuums throughout your shift?
Hourly
Who do you ask for help from when struggling with your sales pitch?
Jerry, GM, DM, RDO
What is the most important information when selling a membership?
Informing customer that its recurring
What is one benefit of ceramic coating?
- New car shine
- Longer life on your clear coat
-Protections from UV rays
-Best in class protection
What does LOTO stand for?
Lock out tag out
What does BHAG stand for?
Big hairy audacious goal
What day and time is the weekly SA call?
2:00 every Wednesday
At what time will the customer be charged full price?
The third month
What do you do when a member pulls up to the gate?
Sweepstakes card, tri fold, smile, wave, ENGAGE!
Which of the following is a valid reason to leave the tunnel area while it is in operation?
A. Leave the area for water
B. Leave the area to use the restroom
C. Leave the tunnel to help a customer
You should never leave the tunnel while its operating without some else taking over or turning off the wash
Tell us one thing you LUV about LUV?!?
We LUV you too! 400 points!!! Lets gooo!
What is the sales pitch? (role play)
What are the the recharge/full prices for the different memberships packages?
$22.99, $29.99, $36.99, $41.99
What is our main priority?
OUR LUVLY CUSTOMERS
Name three items in your safety center?
Safety glasses, gloves, ear plugs, boots, loto, first aid kit, hazmat suit, SDS sheets, eye wash, etc
What are the four LUV core values?
Do the right thing
Work as a team
Get things done
Have fun!