Salesforce
What has to be open for you to be able to log into sf
What is jabber, and cisco finesse
Where do you find SDD cases
What is urgent priority
Where would you click to start a new order
What is create order?
How do you access the OMS application
What is you have to be logged into OKTA click on the blue OMS tab type in your email to sign in
What should you check every single day
What is check your emails
What credentials do you use to log into SF
What is windows username, windows password, phone extension
How do you change cases to be in your name from the Urgent Priority Screen?
What is select the case and choose accept
What option must you click on when placing an order on hold?
What is Cancel and retain/second option
What enterprise must you always use in OMS
What is Advance Auto Parts US online
What is the extension for payment
what is 1660
If a customer calls in with the same issue as a previous time they called in what must you do with the new case
What is merge the two cases by clicking Merge Cases
How to reschedule for DoorDash orders
What is chat in with docs, or select the sdd tab in sf
How do you apply notes to orders in OMS
What is view/add notes on the payment screen ?
How do you search a customer
What is type in the customers phone number or email into the customer box at the bottom of the screen
When you are finished with a call what must you offer to the customer and say
What is the case number and thank them for choosing Advance
Where would you locate a thread on a previous case in salesforce
What is feed
How many times is the maximum times you can have a delivery posted before offering a refund or for them to pick up?
What is 2
When should you add notes to an order in OMS
What is before you transfer for payment
What numbers are only allowed for parts in OMS
What is sku numbers
What must you do everyday when clocking out, youll do this on Jabber
What is sign out of your phone
What program can you access using SF
What is Speed Perks
If there is a previous case note in OMS for the case you are working on what must you do first before proceeding to work the case
What is merge your case with the old case and change the owner to yourself
When creating a customer in OMS what information is needed?
What is first and last name, email or phone number, complete address.
What tab do you not use in OMS
Where can you locate your csat and dsat scores?
What is PowerBi