Name that Expectation
NP Coupon
Product Line
New Patient Scheduling
Insurance
100

The expectation used when someone has a broken front tooth.

What is "EMERGENCY/BROKEN TOOTH"

(I will schedule you for an exam by the dentist. They will let you know how they can help with your (concern) and then the office will schedule any treatment.)

100

$29 NP Coupon price is for which states?

What are Arkansas and Wisconsin?

100

The cost for a gold crown



What is "it is patient specific because the price of gold changes every day."

100

Caller asking for 5 family members to be scheduled on same day.

What is you must reach out to the assist line for direction

100

Patient says they have Care Credit when asked about Inusrance

What is offer NP Coupon if they qualify

200

The expectation for someone wanting a replacement partial denture.

What is "DENTURE (Use for Full or Partial Dentures)"

(I will schedule you for an exam by the dentist. They will show and discuss custom options for Dentures or Partials.)


200

NP Coupon fee for VA, FL, or GA?



What is $0.

200

Notes to write if caller wants a Night Guard

What is "patient is interested in night guard."

200

Patient was last seen in Sept 2022 and wants a new appointment

What is transfer to the office.

200

Caller wants to use their Worker's Compensation at the Horsehead, NY office

What is, say "I can tell you we don't typically bill Worker's Comp directly, but I can certainly have the office manager reach out to you prior to your appointment to let you know how they handle worker's comp claims in the office".

300

Expectation for someone who is interested in Motto.

What is "CLEAR ALIGNERS"

(I can get you in as soon as (DATE & TIME) at no cost. May I ask you a few questions to schedule you?)

300

Illinois and Tennessee NP Coupon fee

What is, the NP Coupon fee is $19

300

What are Take Home Trays



What is a whitening process using custom fitted dental trays and hydrogen peroxide whitening solution

300

Patient is asking about oral cancer screening

What is all offices are capable of doing oral cancer screenings

300

Caller in Connecticut asks what insurance we accept

What is "The office takes most insurance plans except for Medicaid or Husky.  The office will call you before your first appointment to verify coverage.  I will get you scheduled for your first appointment."

400

Someone going to the OCC.

What is "ORAL CARE CENTER—NEW PATIENT VISIT"

(A licensed and qualified provider will assess your dental care needs at your initial appointment. From there, your dental care team will work with you to create your treatment plan.)

400

Coupon fee for Colorado patients with Health First Insurance?

What is, no fee because we do not see them.

400

The number of offices that can do veneers

What is all offices have the capability to do veneers

400

Caller wants to go to one Aspen office for their NP visit but wants to change to another for the rest of their treatment

What is patients cannot have their NP visit in one Aspen office and then have treatment in another Aspen office.

400

Federally funded FSA account



What is, we do not work with state or federally funded FSA accounts, like WellCare card with a Visa or Mastercard logo.

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